Record both channels of a remote session

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When I use Webex or Skype to support a customer, or teach a class remotely, I want to record both my voice and the audio coming from the remote site.

I do it with a third party piece of software I purchased, a Skype account, and lots of dancing around.
(see my post here near the bottom here:  https://feedback.techsmith.com/techsmith/topics/webex_record_as_attendee_with_camtasia_sound_fails?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all )
Somebody in that post wrote of using an "audio-splitter", and then recording that output with another piece of software as an alternative method.

Both ways are pretty involved, and are not something one can do while talking to a client who has just called in for help (and it also costs per minute, the method I'm using).

I'd love to have you Techsmith gurus figure out how to hack into the operating system so that Ican record everything that I hear in my headphones.  Ideally, it would record sounds my side makes on one track, and sounds the other side makes on a different track.  Better still (shooting for the Sun) left and right track for both.

It might be that Webex and Skype just don't want you recording their audio and so lock it down hard.  

Recording Webex is dead simple.  But, getting the recording into a usable format is very slow, and the only format available (outside of their proprietary format) is WMV, which is seriously bloated and yet another slow conversion.

Surely you could recruit some hacktastic person to do that?  She'd be worth her weight in gold!
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Bruce Morehouse

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Posted 2 years ago

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Dustin Smith

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this is actually easy to do.... use Camtasia Recorder, which installs when you install Camtasia... it works great... just tell it to record system audio and it will.... granted that both you and your client's voices are on the same track, but other than this it does all that you ask... I also use Join.me and GoToMeeting, which have recording tools built in... you can bring those recordings into Camtasia and edit as needed.
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Dustin Smith

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another godsend is handbrake, a free utility that converts webm format to mp4... I haven't tried it on other formats... agreed that wmv is awful... handbrake is fast...
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Jack Fruh, Champion

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Actually I think system audio gets recorded on a separate track.

Bruce have you tried this already, and found that it didn't work? If so were you on Mac or Windows?

- Jack
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Dustin Smith

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actually I think you are right... I think one of the audio tracks is part of the video and one is separate... and you can split out the one that's part of the video so that you have two tracks
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Bruce Morehouse

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Hi Dustin,
Thanks for the quick reply.  My mileage varies considerably (unhappy face inserted here).

What prompted this re-post (and riposte) was a client just called and I recorded the Webex screen using  Camtasia while walking them through their trouble.  Camtasia recorded my voice, but not the voice of the client-which I was hearing in my headphones along with my own voice (I had forgotten to turn on the Skype recording software).  

I wonder what the setup difference is between your machine and mine?
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Bruce Morehouse

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Current system is Windows 7, 64 bit on a Del laptop.  I use a Jabra USB headphone.
I'm not alone (some vague reference to a movie there) as others have chimed in that they have the same issue.

Man o man, if this could be a simple configuration change, I might be close to ecstatic.
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Dustin Smith

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For camtasia recorder, you do have it set to "record system audio' in addition to the USB microphone, right? I also use a Jabra USB headset... it's all pretty bulletproof for me.
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Jack Fruh, Champion

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I just pasted this to another thread.

I wonder if one of the following tools would simplify what many have written above:

Mac: Loopback by Rogue Amoeba https://www.rogueamoeba.com/loopback/
Windows: VB Audio's Voicemeeter: http://vb-audio.pagesperso-orange.fr/Voicemeeter/index.htm

Both of these tools create a virtual microphone that you can select from Camtasia, You choose what gets routed into the virtual microphone in Voicemeeter. (or loopback if you're a mac user)

- Jack
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Jack Fruh, Champion

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There is also a more advanced version of voicemeeter (called banana oddly enough) that looks like it can record the audio right in the app if desired.
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Bruce Morehouse

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I'm checking out both Dustin Smith's suggestion (believe I've tried that) and installing Voicemeter presently.  How pathetic I get excited about software!  Actually, given my perception of the state of the world, having a cool system is a pretty good high.
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Fred Grover, Champion

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Bruce I have used Voicemeter in the past and it worked great once setup. So Jack and the others have made great suggestions here in my opinion. You can find plenty of videos for that on YouTube. It is a great route to go for less money too. I do some podcasting and recordings and use my Mackie Mixer Board and Digital Recorder or a USB Audio Interface with multi track Channels for separating audio from my old podcast days of using the Mix Minus Setup. Several ways both expensive and inepensive to accomplish what you are doing but I would try the VoiceMeter as it always did a nice job for me in the past.

It is nice to see all the feedback and suggestions on your question and look forward to hearing how it turns out. Thanks for posting and have a great day/night.

Cheers ~ Fred.
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erik.groenhaug

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Will test the voicemeeter/banana route, since adding system sounds in general may get you a lot of unwanted noise. For our larger productions we use an USB 8channel mixer, adding externals through Skype and an extra PC/soundcard.
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Robert R., Online Community Admin

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Hi Bruce;

As a test if you open a YouTube video, set Camtasia Recorder to record both the System Audio and the Microphone, then record a video, do you get both System Audio and the Microphone Audio in the Studio after recording (this is the expected behavior). It is entirely possible (and plausible) that WebEx is preventing the use of HDCP-compliant recording technologies in an effort to force users into using their formats.

There are certainly a few options here that others have mentioned that you might want to look into, though I am curious, have you opened a support ticket on the subject to see what our Support team makes of the situation?

-Robert
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Bruce Morehouse

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Well, there is egg on my face (and lost hours to account for!)
Seems it was a PEBCAK issue all along.  

I followed Robert Rofficial's suggestion to open a ticket with tech support, who then asked a few questions and put me on the straight and narrow (thank you Mike S)

I needed to align audio settings for Webex, Camtasia, and my system.    This is the setup that got it working for me: nothing besides clicking the correct buttons so they all pointed to the same device (actually, I don't think the microphone has to match).


What did I have different?  I had my system "Playbeck" out of the speaker, not out of the headphones.
Just changed it to the same as Camtasia setting and I got two channels recorded, which is good because the Webex volume is less than my voice and so needs to be boosted.

Serious palm to forehead time here.

Now, if I can just figure out how to have Voicemeeter combine my headset and my speakerphone, then set Camtasia to that "device", I won't have to jigger anything from my normal setup [and I'll send those capable folks at Voicemeeter some money, because I believe in paying for shareware that I use]
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Fred Grover, Champion

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You can try contacting the kind people off of the website for VoiceMeter as they are pretty helpful and there are also a lot of YouTube Videos to show how some of these steps work. Thanks for posting back what you found out in case any other users have the same issue or question. I know I appreciate seeing the feedback whether it be good or bad just to know if a problem was solved/resolved or not.

Have a great day/night.

Cheers ~ Fred.
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huyenthoi

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Actually I think system audio gets recorded on a separate track.

http://helpinwindows.org/how-to-get-help-in-windows-10