Recorded audio and video duration is missing in trec file

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  • Updated 2 years ago
I have a .trec file of 14,6 GB (15.411.166 KB) size and the record duration is supposed to be 58 minutes, 57 seconds but the audio and video tracks inside the .trec file are showing 10 minutes and 53 seconds.

I AM LIKE OMG WHERE THE HELL IS MY MISSING RECORDING????

I recorded using Camtasia 8.5, and then thought there is a problem with that version so ended up downloading the latest trial version from Techsmith's website, tried opening the trec file, the result is the same! What the hell is going on?

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Batuhan

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  • Angry, as it wasted my time and very important recording

Posted 2 years ago

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Robert R., Online Community Admin

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Hi Batuhan;

Try adding the file to the timeline then right-clicking on the video stream and separating audio and video, then try extending the end of the video stream. Looking at those properties though, it appears that the audio recording ended after 10 minutes, 53 seconds, 1 frame. If that is the case, then it is highly likely that the video is silent after the ten-minute mark (try the aforementioned separation and stretching first) and audio can be dropped by a recorder for a number of reasons (such as another application pulling the use of the device away from Camtasia, unsupported hardware, dropped audio sources, a change in audio devices, etc.). Once you separate the items on the timeline, are you able to stretch them to the full ~59 minutes?

-Robert
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Batuhan

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Hello Robert, both video and audio are shown 10:53;01 (10minutes 53 seconds) in the timeline, neither of them can be stretched!!!
So I can understand the reasoning for audio but where is the video then?
(Edited)
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Robert R., Online Community Admin

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Hello Batuhan;

According to your screenshot your video stream is ~59 minutes long. Are you grabbing the end of the Video stream (not the audio stream) as seen in the following GIF?



-Robert
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Batuhan

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Yes Robert, I have tried that and you can't do that!
Even if I get rid of the audio and then try to stretch the video, it won't stretch. You can also see how both audio and video show as 10minutes, even though the initial properties file shows 3 track with a video of almost an hour.

I lost an important recording, how could this happen? The file size is about 15GB but where is the data?!

 
(Edited)
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Joe Morgan

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As far as I know, The only place you might find it is in the Cam 8 recorders temp folder location.
Launch Cam 8 recorder and then click on the tools tab of the recorders toolbar.Select options and see where that file is saved to temporarily.Maybe the rest of it is in there???

Regards,Joe

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Batuhan

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It's in Z:\Records\Temp\, which is an 8 TB USB 3.0 external hard drive. At first I thought something happened with the file, so I tried using recovery tools to recover the temp folder but then realised the .TREC file was actually saved fine and there was nothing to recover from there.
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Robert R., Online Community Admin

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Hi Batuhan;

Can I have you open a support ticket at http://bit.ly/1DYL3yF and put ATTN Robert in the Subject? That way I can grab some diagnostic files and possibly even the TREC file if necessary.
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Batuhan

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Robert, what do you mean by dignostic files? All I have is a TREC file which contains a sensitive recording.
(Edited)
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Joe Morgan

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You need to copy this info to a file and send it.

See GIF Below,Click to Enlarge

Regards,Joe

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Batuhan

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Ah, thank you. I've just submitted it!
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ExpertNovice

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I found this thread.  https://feedback.techsmith.com/techsmith/topics/system-audio-recording-cut-out-when-i-plugged-headphones-in

Could it be headphones were plugged in at the eleven minute point when the sound stopped?