Installed trial of Snag-It (v.2018.1.0 64-bit, build 775) and am testing it. Many good things about it; however, the audio section needs work. After recording, I played the video capture back and the audio is way over driven. (Over-driven means that the input is over modulated so that the speach is overly loud which causes it to be muffled.) I don't see any adjustments in Snag-It to compensate, and trying adjustments in lowering Windows audio levels as well as playback audio levels does not work. This tells me the issues are on the input side of your app.
I just noticed there are something like 17K+ posts regarding various audio issues. Maybe you shouldn't continue to ignore the audio issues. I have a background in audio and mixing. I would suggest looking at ways to adjust the inputs. Also, audio meters would help immensely.
I just noticed there are something like 17K+ posts regarding various audio issues. Maybe you shouldn't continue to ignore the audio issues. I have a background in audio and mixing. I would suggest looking at ways to adjust the inputs. Also, audio meters would help immensely.