Recorded Video Won't Play in Camtasia 7

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  • Updated 4 years ago
When I double-click on video, it's showing up in Camtasia as a white box instead of the first screen of the video, and won't play or drag in the timeline.
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Posted 8 years ago

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Dave O'Rourke, Senior Software Engineer

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I'm sorry to hear that you're having problems. It sounds like something on your system is interfering with basic decoding of video.

It's going to take some one-on-one troubleshooting to get to the root of the problem and fix it. The best way for us to help you is for you to open a ticket with our TechSupport staff at Someone will follow up with you by email to help troubleshoot the problem. It will help if you can attach a sample video that's not working on your system when you open the support ticket.
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Peter Mueller

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Hi, this sounds similar to what I've just raised under a different topic ("[Win 7 HP 64bit] Needs Camtasia Studio 7.1.1 to run with administrative rights?"). Since you did not mention on what system (i.e., windows, mac, version) you are ... under Windows 7 I had a similar problem when I run Camtasia on an account without administrative rights. If you are on Windows and are using a non-administrative account, you might want to try runing the program as Administrator (i.e., right-click "Run as Administrator").


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Randy Schott

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Camtasia Studio 8 has just been released and addresses many of the issues we’ve had before with videos not decoding properly (and has tons of new features as well!). Please give it a try and let us know if it fixes the problems you have been having.

The 30-day trial is fully functional and can be installed alongside existing versions of Camtasia Studio. You can learn more about the new version here:

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Ken Torbeck

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I am having this same problem, but I can't afford the upgrade. Should I switch to Adobe Presenter?

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