Recorder in version 9 and now 2018 does not work for me

  • 1
  • Problem
  • Updated 5 months ago
When i make a video in 2018 that is longer than just a few seconds, it will not create the video file (stops at 0%). I had the same problem in version 9.1, but Snagit 13 creates videos without any issues.  I'm using windows 10. Any suggestions?

Photo of eplanet

eplanet

  • 1 Post
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 5668 Posts
  • 2938 Reply Likes
If you can remember what did you do to correct the problem with version 9.1. I would do that again.


If not I would contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of alexander

alexander

  • 1 Post
  • 0 Reply Likes
I have the same problem. The stop button is grey on both the 9.1 and 2018 version.
Using the F10 key to stop the recording get's this error.