Recording a presentation with video - surface pro 4

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Trying to record a presentation with me presenting using surface pro 4 front facing camera. The audio recording works but the video doesn't show. Please help
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amukherjee2

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Posted 2 years ago

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Josh Holnagel, Employee

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Hello!

Sorry you're having trouble. We've seen some recording issues with the Surface Pro line in the past, specifically the built in cameras. Often, these can be resolved by performing any outstanding camera driver updates. Could you try that route?

If you need help with that step, or if that doesn't do the trick, please call or open a ticket with Tech Support here:
https://support.techsmith.com/hc/en-us

-Josh