Recording always turns out with a green negative look.

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  • Problem
  • Updated 2 months ago
All I want to do is record the screen, however the recording always turns out with a green negative look.

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Rita Cruz

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Posted 2 months ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Rita,
I'm sorry you are having trouble.
Can you post an image here of what you are seeing?
Thanks!
Kelly
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Rita Cruz

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Kelly Mullins, TechSmith Employee & Helper

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Hi Rita,
I am looking into this for you.

In the meantime, can you let me know the following:

1. What version of Snagit are you using?

2. Mac or Windows?

3. What are you attempting to record? What interface... like a web browser, a media player, etc. Please be specific.

4. Are you using the default settings in Snagit for recording?

Thanks!
Kelly
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Rita Cruz

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1) 2018.2.2
2) Windows
3) Training video.  Chrome & Firefox
4) I didn't change any settings since I purchased it
(Edited)
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Rick Stone

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Hi there

You say you didn't change any settings since you purchased it. Does this mean that you tried recording using the trial period and the recording was fine at that time?

Cheers... Rick :)
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Kelly Mullins, TechSmith Employee & Helper

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Hi Rita,Just to let you know I am still trying to see if the Snagit dev team can shed some light on this issue.

When you take a capture, do things come out okay?Have you noticed anything else that looks corrupted in the output?
Thanks,Kelly
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Kelly Mullins, TechSmith Employee & Helper

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Hi Rita,

Just to close the loop here, the devs would like you to open a ticket with tech support, via the way Joe outlines, below.There are a couple of things that could be happening, including your codecs or drivers.

Once tech support gets your request, they will get with the dev team if needed to help sort this out.

Thanks!
Kelly
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Joe Morgan

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My best guess is a graphics card driver.

Clearly, its not normal.Plus, I don't recall seeing this issue reported by anyone else "EVER".
There are no SnagIt settings to change that will help you.

 I'm  a little surprised Kelly never got back to you.So, I doubt your going to resolve the issue in this forum.I tapped out and ignored this post when Kelly said she was looking into it.

You could try a New download of the program. Do a complete reinstall using that download.

You can download and install a new or an older version from this link. https://www.techsmith.com/download/oldversions

I might work.I doubt it. But tech support is out for the weekend.

Tech support is the best option for something like this.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe