I am looking into this for you.
In the meantime, can you let me know the following:
1. What version of Snagit are you using?
2. Mac or Windows?
3. What are you attempting to record? What interface... like a web browser, a media player, etc. Please be specific.
4. Are you using the default settings in Snagit for recording?
Clearly, its not normal.Plus, I don't recall seeing this issue reported by anyone else "EVER".
There are no SnagIt settings to change that will help you.
I'm a little surprised Kelly never got back to you.So, I doubt your going to resolve the issue in this forum.I tapped out and ignored this post when Kelly said she was looking into it.
You could try a New download of the program. Do a complete reinstall using that download.
can download and install a new or an older version from this link. https://www.techsmith.com/download/oldversions
Tech support is the best option for something like this.
This is a Free Service............... Submit a ticket
Or call, >>>
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday