RECORDING AUDIO BUT NOT THE VIDEO

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  • Updated 2 years ago
Hello,
It is the first time I have experienced this issue. I did like always but I ended up with a recording that comprises the audio only but no trace of the video I mean the sceen capture. The window is all black.
Can anyone please tell me if there is an explanation and how can this be avoided.
Thanks very much for your help.
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infomaths

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Posted 2 years ago

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Rick Stone

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Hi there

Try opening the recorder and click Tools > Options. Then under the General tab, ensure that the option "Capture Layered Windows" is enabled.

Version 8:


Version 9:


Cheers... Rick :)
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infomaths

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Thanks very much Rick for your answer.
My set up fits exactly yours. It is a feature I have never touched.
That is the reason why this thig worries be because It might happen again randomly.
Many thanks again for the time you've spent answering.
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Rick Stone

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I'm not sure if it will help, but in that Tools > Options area, perhaps try changing from TREC to AVI as the recording format?
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Juliet Bell

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Try recording using on premise R-HUB web conferencing servers. It records both audio and video.