recording green area

  • 1
  • Problem
  • Updated 2 years ago
Today i update my Camtasia for Mac for the last version. I had 2.7.2 and now i have 2.9.3? 
The problem is that the new version dont have the green recording area to guide you in the recording, so i cant know were i am recording in the screen.

How can i fix it?
Can i change my recent version for the old version of camtasia? How?


Ist important and urgemt because i work with Camtasia studio
Photo of Alfredo Lozano

Alfredo Lozano

  • 4 Posts
  • 0 Reply Likes
  • very bad

Posted 2 years ago

  • 1
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
v2.9.3 should still show the recording area. One time that it does NOT show this (during recording) is if you are recording the whole screen- otherwise it would show up in your recording. Could that be what's going on?
Photo of Alfredo Lozano

Alfredo Lozano

  • 4 Posts
  • 0 Reply Likes
Yeah! That's my problem, but its not my whole screen, it's a normal costume area. 

How can i fix it?

Tanks!
Photo of Alfredo Lozano

Alfredo Lozano

  • 4 Posts
  • 0 Reply Likes
Maybe, i need to uninstall Camtasia and install the program again?
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
The green recording rectangle should definitely show when you are doing a custom region, as seen here:


If it doesn't show up after you press the red button and select an area- maybe start with restarting Camtasia, and your Mac.
Photo of Alfredo Lozano

Alfredo Lozano

  • 4 Posts
  • 0 Reply Likes
I also do that.

Maybe the problem is in the installation of the update of Camtasia. Its so weird.

I will try to uninstall and install again the program, I think there's the problem.