Recover/Fix Snagit 00:00 duration video after crash when stopped ...?

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  • Updated 10 months ago
After 1 hr recording,when i pressed stop, Application Hanged and crashed, and its not showing the recorded session, nothing is in Autosave folder also, Finally i found in ~/Library/Group Containers/ 2019/Temporary/ . (Thanks to@Luke Griffioen) , I am unable to play this file, it show 00:00 Duration and the file size is 1.08 GB,

How to fix this video ...?

Photo of mohamed.kaleel


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  • frustated,sad

Posted 1 year ago

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Photo of saminasikander123


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This link: 
How to Fix Damaged or Corrupt Video Files (Mac/PC)
worked for me with the following caveats:

1.  If using mac, may give missing script error.  In that case follow the FAQ link given on: 
The FAQ link is:  
Question: When I try to start the program it says ‘missing script file’?
Alternatively, on the Mac, right-click the file ‘gs‘, and choose ‘Show Package Contents‘, then double-click ‘Contents‘ folder, double-click ‘MacOS‘ folder, and double-click ‘gs‘ to start the executable.

2.  Step 1  may take forever.  I stopped this and just went to step 2 and it worked.

I got audio, video eveything fully recovered on a 40 minute recording on mac.  Thanks.