Region screen capture started including more than the page itself

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  • Updated 4 months ago
Up until very recently, a region screenshot in chrome or safari on my mac would only include the page itself and would ignore the title bar, favorite bar, etc...

All of a sudden that very same region capture now includes every part of the browser and not just the page content itself. Did somethign change? How can I rever that as I dont see any setting to that effect.Thank you
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Drew Gainor

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Posted 4 months ago

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Paul Middlin, Employee

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What product are you using? You tagged Camtasia for Mac, but I think maybe you are using Snagit? Which OS? Were you previously using a browser addin (Snagit for Chrome) instead of the full-featured desktop product?
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Drew Gainor

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Oops, you are correct. I am using Snagit for Mac. I was not using an extenion at anytime, just the native snagit app for Mac.
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terryhatmaker

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Hi Drew,

I just tried this with Safari and Snagit 2019. The region automatically highlighted just the web page, no title bar, favorite bar, etc. I took the screenshot and it brought up just what I expected. I am in Snagit 2019.1.0 (94020).
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Drew Gainor

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So weird, I am up to date with OS and Snagit app.
https://www.screencast.com/t/CnbAYN35F

Still getting entire browser as per my screenshot. Any settings you can point me to?
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Luke Griffioen, Employee

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Hi Drew,

In System Preferences, under Security and Privacy, make sure that Snagit and SnagitHelper are checked under Accessibility. This will allow Snagit to tell the differences between the web page and the browser controls.

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Drew Gainor

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Hi Luke,
Thank you for your response. I uninstalled the app and reinstalled it yesterday and it works correctly again. I did have to provide some passwords again for OSX so perhaps it had something to so with that. Ill check these settings first if it happens again. Thank you