Tried to capture a page from Qbooks. Locked my Win10 desktop twice. Had to do a cold boot both times and yes it crashed task manager and made it unusable. Apparently Snagit isn't ready for Win10 and security patches. I uninstalled Snagit 2020 and reinstalled it. Still afraid to use it . I contacted support when this happened before the last update. Went into registry as suggested, worked a few times then crashed. So I've spent the last 2 hours with this issues. How should I bill for hours lost?