Reinstalled Snagit 2020 on my Win10

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  • Updated 3 weeks ago
Tried to capture a page from Qbooks. Locked my Win10 desktop twice. Had to do a cold boot both times and yes it crashed task manager and made it unusable.  Apparently Snagit isn't ready for Win10 and security patches. I uninstalled Snagit 2020 and reinstalled it. Still afraid to use it .  I contacted support when this happened before the last update.  Went into registry as suggested, worked a few times then crashed.  So I've spent the last 2 hours with this issues. How should I bill for hours lost? 
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  • scared to use the product

Posted 3 weeks ago

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Photo of Ed Covney

Ed Covney

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I'm pretty sure it has nothing to do with Snagit as many of us have had problems with recent Windows 10 updates; I had problems with an Intel driver update.
What version of Win 10 do you have? It would also help if we knew what hardware you have:
RAM, CPU, GPU, laptop or desktop - you know the unusual suspects.