Relay uploaded video too fast

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  • Problem
  • Updated 6 years ago
Can I edit an uploaded video? The video automatically uploaded while I was trying to trim it. I've tried recording the same content about 6 times and am about ready to use Snagit instead of this. It's kind of sad that I'm starting to feel that Snagit is better.
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tpayne

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  • frustrated

Posted 6 years ago

  • 1
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Luke Griffioen, Employee

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Hi,

Thank you for contacting TechSmith.

The Relay recorder will not upload a video until you press the submit button. If you would like to trim your video, this needs to be done before submit is pressed. If Relay is uploading before you press submit, please let us know.

Luke Griffioen
TechSmith Corporation
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tpayne

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I'm sure you fully believe that... but something happen and it uploaded. This is a terrible functionality and makes your program very weak. There are free programs on the internet that do more. See edpuzzle.com . I hope you pass this on to your superiors. 
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Walter Pelowski, Customer Solutions Engineer

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Are you referring to the Relay desktop recorder or the Fuse for Camtasia Relay mobile recorder?  Luke is correct that the upload should only occur on after the Submit button is used on the full/desktop recorder.  Are you saying that it uploaded while you were still on the post-recorder window where it shows the preview, the title and description, and where it prompts you to trim?

We'll be happy to help you figure this out if you contact our tech support team where they can run through this problem with more detail in order to troubleshoot it.

Sincerely,

Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com

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