remove edge effect in .snag file

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  • Updated 5 years ago
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We save the .snag file of our original screenshots so we can easily edit them later.  However, we're finding that if you apply an edge effect (like torn edge), save as a .snag, close and reopen the .snag, you can no longer apply "No Effect" to the edge.  Is there a workaround other than saving ANOTHER file before applying the edge?  We're already having to save the .snag and .png.  I thought the beauty of the .snag file was you could get back to your original capture before any effects or callout/text/arrow/stamp objects were applied.  We're using SnagIt 11.
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Heather Steckley

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  • surprised this isn't working this way.

Posted 5 years ago

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Joe Morgan

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Heather, This is clearly a BUG.
It took me a while to work this out. That's why I deleted my previous post, ( I realized I was missing something)  {:>( 

It's not very intuitive and it does not work properly. You can actually use "Undo" to remove an edge effect. But if you applied any arrows, call outs,  etc.,  after applying the Edge Effect.  You would need to undo those actions before you can undo the edge effect. So it's an option, just not a very good one  {:>(

SO this is still a problem that also effects SnagIt 12. See Image Below, Click to Enlarge.

You listening TechSmith? This is a Bug!

Better than nothing, Regards, Joe


(Edited)
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Heather Steckley

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Thanks for your help.  That undo info must be saved in memory because the torn edge didn't undo after we shut down.  I was able to recreate your steps on a file I just made, but on files the team made last week, undo didn't work.
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Scott Schmerer, Senior Software Engineer

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@Heather, Snagit's undo history is saved on the computer it was created on. Those details aren't saved as a part of the .SNAG file. 

For now, Joe's workaround is still the "best" option. We have an Edge Effect bug there that I have reported to the Snagit team.
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Anthony Tesija

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This was the intended workflow for edge effects but I can see why it's causing you all problems. I tried it myself and was able to undo the edge effect even after a reboot which should always work. If that doesn't then we have a bug. Our edge effects apply on top of each other and once saved (or auto-saved) they are burnt-in (but they can still be undone). My advice for avoiding the burnt-in edge effect is to save that part for last. We have taken your feedback for this workflow though. Let me know if I can help out more!
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Anthony Tesija

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I misspoke about one thing, if you manually save off the image as a .snag it does lose the undo history tied to it and you won't be able to undo the edge effect. The best way to deal with that in my opinion is still to save the edge effect for last. Either that or leave the file auto-saved in Snagit to keep the undo history.
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Heather Steckley

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Thanks for following up.  Our current workflow was to save off the .snag and .png to our library.  The only reason we were saving the .snag was so we could modify the callouts and edge effect later for other uses.  We have several people from various teams accessing these files, so they will obviously not be able to be maintained on one computer and must be saved.

So, is there a way, with this workflow, for anyone to be able to undo the edge effect?  Can this be added as a feature request to be able to apply a No Edge Effect to a .snag file?  Thank you.
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Anthony Tesija

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Your workflow makes sense to me with multiple people editing the files. I don't believe there is a way as the undo information is only stored with our auto-saved files. Your feedback has been given to the head of the Snagit team!

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