remove necessity to have audio play thru speakers when recording - Add Autostop after x seconds of silence

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I want to suggest 2 "improvements" to Snagit (remove necessity to have audio play thru speakers when recording -allow recording while speakers are "muted"- "Total Recorder" software can do this, also add ability of software to detect silence for x amount of time and stop recording after x number of seconds of silence (to end or "autostop" recording without having to be at home to watch the process) - Total Recorder can do this as well. I prefer snagit to Total Recorder because the size of the end result is much smaller with Snagit.
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drivingrhythm

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Posted 8 months ago

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Rick Stone

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Hi there

I'm not 100% certain on this and totally stand to be corrected, but it's my own understanding that SnagIt has no need to actually have the speakers play anything. In fact, I believe that you are even able to disconnect the speakers entirely and it would likely still record the audio. Because the signal exists inside the circuitry of the computer and that's what SnagIt latches onto when it records.

Cheers... Rick :)
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drivingrhythm

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That's the way I would have expected it to work as well, same logic. But I did call tech support and they confirmed that if i didn't want to hear the audio of the video I was recording, I'd have to turn the speaker volume down or turn off speakers. Doesn't make sense to me either.
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Rick Stone

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Perhaps they misunderstood the issue and thought you meant that you didn't want to hear the audio as you recorded? Because if you didn't want to record the audio, SnagIt does offer the option to turn off audio recording right from the dialog.
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drivingrhythm

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No, it was clear. If you talk to support and find a different answer, let me know, thanks.
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Rick Stone

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Odd.

Sorry, I'm not one of those folks that contacts support for nearly anything they try to help with here in the forums. 

However, I did work more than my fair share of years in software and hardware telephone support. And I can attest to the wildly varying levels of actual support experience that you are likely to see when contacting such areas. This isn't in any way to disparage TechSmith support, but I know very well from my own years in these areas that you cannot (and should not) totally trust what the average support person responds with. Especially when things don't seem quite right or your gut tells you different. ;)

So I see there are two possible interpretations here.

1. You want to actually record system audio, but not hear it as you are recording it. And for that, support is spot on. IF you want to record the audio, but you do not wish to hear it as you are recording, they are saying to just turn down or turn off the speakers. Pretty straightforward.

or

2. You want to record, but during that process you don't wish to record any system audio at all. It's fine if you hear it during that recording process, but you don't want it ending up in the actual recording. And for that, you click the speaker icon shown below to turn this recording feature off.



Cheers... Rick :)