Remove Software key on old system & reapply it on new system

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  • Updated 2 months ago
  • (Edited)
PRODUCT: CAMTASIA 2020 for Windows
My query is regarding the software key once applied can we not undo it ? As incase i wish to change the system on which the software is registered with lets say due to failure of current system, how will i reapply the software key on new system ? Appreciate any advice !

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Posted 2 months ago

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kayakman, Champion

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load the software on new system, apply your key; delete software from old system [if possible]
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Clint Hoagland, Employee

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As of 2020, our licensing system is now aware of the machines that you've activated and you will want to return the seat to that service when moving your license from system to system.

There's a couple of different scenarios here:
- The simplest scenario is that you have a new computer but your old one is still operational. Uninstalling Camtasia from the old system automatically contacts the license service and returns the seat.
- If the old computer cannot reach the license server across the web for some reason, Help -> Deactivate Offline will provide instructions for how to move some codes around and return the seat using a web portal (which may require a USB key to move a long code from place to place.)
- If the old computer died unexpectedly and cannot be used at all, contact TechSmith customer service with your license code and the name of the old machine and our customer service folks can return the seat manually.

Note: In all cases, a license is valid for two (2) seats per individual, which is designed to accommodate a seamless transition between an old computer and a new computer in all of these scenarios. You should be able to keep working, you'll just still want to return that seat ASAP by one of the above methods because if you don't, the next time it happens you'll be over your seat limit.