Removing white background

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Hello! I just started a new company and now using SnagIt 12 Windows (previously was on a Mac). In my previous life I could remove a white background with the transparency and it would turn the white to checkerboard indicating the change. I see where I have the option to use transparency as a fill but it does not seem to make any change to my white background. It will however remove the image if I click on it. Thoughts?
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violet.meyer

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Posted 2 years ago

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Joe Morgan

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You need to change the Canvas to Transparent.

Regards,Joe

png images will have a transparent canvas automatically.

jpeg's will have a white canvas by default.

(Edited)
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Rick Grunwald

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You can right click on the image and choose canvas color. I THINK the choice is sticky. If you change it to transparent it might stay that way until you change it to something else. I don't know that for a fact and I am using version 2018
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Joe Morgan

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I'm currently running SnagIt 13 and 2018.

13 doesn't have a right click Canvas color option. That's one of the things that makes using SnagIt so frustrating.
The simplest function can change at any given moment. Not just through a major update.It's occurs through maintenance releases as well.Without notification, there's no instructions either.  You're on your own to work things out.    

Functionality changes in so many ways form version to version. You "Will invest and lose "X" number of hours". Just to "Re-learn",what you once knew how to do.
Upgrade to another version, Rinse and repeat.
Don't forget to pay for that upgrade. And all those employees wages as they stumble along the way.
 
The combined  learning  curve associated with these inconsistency's, must cost a larger company's  {Multi-License}  a lot of money over the versions.
I think the Standard $25 up-grade fee. Doesn't reflect the true cost of that upgrade.

As someone who answers so many questions in this forum, I've seen the confusion first hand.It's associated with every new release.

Perhaps if TechSmith spent less time changing things. Spent more time making the program consistent and user friendly.
They could invest that time developing  features  we want and vote for?


Regards,Joe  
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Rick Grunwald

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You DO do a lot of excellent support for people. as does Rick Stone. I appreciate you both and your efforts
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Rick Stone

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Personally, what I'd really Really REALLY hope to see is a focus on total parity between Mac and PC versions.

I think TechSmith does a pretty fair job of logging changes and making them available to us users. Certainly much better than one of my other favorite products has ever done. Adobe RoboHelp.  (Please note, this is NOT any slam of an Adobe product)

It's actually the RoboHelp product that introduced me to SnagIt and TechSmith more than 20 years ago. It wasn't always owned by Adobe and I'm aware that at its very earliest stages, the owners were totally reluctant to release any footnotes as to the changes made when point updates or even totally new versions appeared. Sure, they would tout this or that feature that may have been a good selling or upgrade point. But like SnagIt can be, sometimes there were things you later discovered that were really neat and they never got a mention in any of the available documentation. And lord knows that with ANY software, there can be things that just get broken for this or that reason. ;)

There was also a concerted effort put forth to avoid openly discussing anything that may be in the works for future updates. It was as if there was an odd fear that competitors would be able to see what they were up to. Thankfully that aspect has eased a considerable amount since Adobe now owns the product. So from my own little view from my little rowboat in the massive ocean, I find it refreshing to see the list of changes that TechSmith always releases when a new update occurs as well as the open discussion of the features (planned or not) in the TechSmith forums.

As for the right-click and the missing canvas color option, I don't really find that one all too surprising or frustrating. Seems like a nice evolution of the product. Now had it been the other way around, where the feature was there at one point and we all used it often, then went inexplicably missing in a new version, I would consider that move a step in the wrong direction and worth crying foul over. Lord knows I've cried foul many times over the missing option to shave individual pixels off any edge of an image. I so often used that feature and dang I miss it! :(

I try and take a bit of a philosophical view on things like software. It's all about being adaptable as a user. The better that one can be at adapting, the happier one will likely be overall. Now that's not to say you don't get frustrated and even exasperated from time to time, but one has to choose what they allow to frustrate them. Life is too darn short to always be angry over this or that. And I like laughing too much. LOL

Cheers all... Rick :)
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Joe Morgan

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Everyone is literally “Forced” to adapt to software changes. Whether they approve of them or not.

I try and take a bit of a philosophical view on things like software. It’s all about being adaptable as a user. The better that one can be at adapting, the happier one will likely be overall.

I see nothing philosophical about your approach. It reads like a page out of the Victims’ Handbook.

I’m not content with Complacency.  

Voicing my opinion when I disapprove of something, may have some underlying anger associated with it. That's only natural IMO.

 If it were rage, that might be an actual problem.
(Edited)
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Rick Grunwald

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I understand what RIck is saying and agree. It takes a lot of energy to run around being angry at everything . This is a user forum for reporting issues so some of it is appropriate

Bur they are not listening anyway
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Joe Morgan

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LOL, You ever notice how much energy Rick Stone expends running around defending TechSmith?

It doesn't hurt to put a bug in TechSmith's ear. I agree that it seems they aren't listening.  But they are, just post something inappropriate and see how long it takes for it to be removed.LOL

Even if they dismiss what they've heard. They heard it.
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Rick Grunwald

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Agreed. "Listening" was metaphorical
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Rick Stone

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I dunno, I grew up with the belief that if you have an issue, folks are far more likely to listen and pay attention if you are polite. If you are always grousing at them, however justified it may be, they tend to tune out as it just becomes so much background noise.

And I consider this forum akin to being somewhat in their living room. We are invited into the space they are providing. So it's only logical to be polite. 

But hey ho, life goes on, eh?
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Rick Grunwald

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Well yes but sometimes you have to just say it. I have stood up for them time and again but when my BS meter goes off ... well to stay with your metaphor ... that is not a nice way to treat your guests
I'll drop that metaphor and say we paid money and have some skin in the game
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Robert R., Online Community Admin

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Official Response
Hi all;

Thank you all for your passion on the subject, and with Snagit especially, though I would like to remind everyone here that our Community Guidelines are built around respecting one-another and sharing knowledge in our User-to-User forum. Educating one another is encouraged as it helps define the TechSmith community forums as a safe place new and existing users can come to when they need peer-assistance or would like to share their suggestions. Attacking other users is unacceptable and repeated offenses  may lead to disciplinary action. Please note that if users need assistance or would like to report a possible bug/issue, these user-to-user forums are not the location to do so; to report an issue or to contact official TechSmith Technical Support channels please open a Support Ticket.

Due to the nature of the responses in this thread I will be closing it; if you have any concerns or questions, please reach out to me directly a r.risdon@techsmith.com

Thank You

-Robert

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