Rendering Issue Bug: Camtasia inserting white milliseconds between some clips

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  • Updated 11 months ago

Rendering issue: I noticed in the road trip video I just produced that even though all assets were butted right next to each other and the preview in Camtasia 9 played perfectly, upon rendering there were three or four locations where split milliseconds of white appeared or was inserted, even though they are nowhere to be found in the original Camtasia project.  I had to take the rendered video and load that to a new project, find the white spots and cut those out.  Unfortunately, I still missed one and discovered only after I had uploaded and published to YouTube.  I double checked using my windows movie player and the white was there, so not a YouTube issue.  Need to feel confident that I can have numerous video clips one after the other and when rendered no white (or black) will show between clips.  https://youtu.be/WoSW30-62A8?t=221

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Naomi Skarzinski

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Posted 2 years ago

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Timbre4, Champion

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Hello, my advise would be to increase the timeline zoom ratio and look for any gaps before rendering. I've got 150+ training clips up and everything seems okay. (I hear about it when something's wrong) Any gaps for me usually occur when I move, shorten or substitute a visual asset.
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Naomi Skarzinski

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Yep, I did that, I increased the timeline zoom all the way out fully.  No gaps at all.  Thanks for the suggestion.
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ExpertNovice

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I've had the same issue with CS8.  Even producing an MP3, for the car, has produced blips in the sound.  Never figured out why it only sporadically happens.  (I'm only adding this comment to confirm Naomi's observation.)
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Naomi Skarzinski

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Exactly, it didn't happen on all clips.  Only in a couple places and only after rendering.  Not in the actual timeline.
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Joe Morgan

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Hi Naomi,
Is your canvas color set to white? If the white were appearing because there were small gaps between video clips in the timeline. That would make perfect sense.
If not I would open a ticket with support. I've never had it happen to me, at least not that I've noticed.I've been using Camtasia for many years.

Support can dissect and analyze your project in great detail. Then,  possibly provide you with a permanent soultion.That beats the heck out of guess work.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday


Regards, Joe

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Naomi Skarzinski

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Hi Joe, I've been using Camtasia for years.  The canvas is black and as I mentioned in my report of the bug, there are no small gaps in the timeline as I have checked, double checked, and triple checked.  Also, when previewing in Camtasia, none of the "white" appears at all.  It only appears when the project is rendered.  This is why I listed it as a bug rather than putting in a support ticket.

If you feel I should still put in a support ticket, I'll be happy to do so.  it would be my pleasure if they feel it would help them fix the bug.  :-)
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Bob Lewis

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Hi Naomi.  I like your "How to do it with Camtasia" training videos.
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Naomi Skarzinski

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Thank you!  Always love receiving this type of positive and/or constructive feedback!  :-)
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Rick Stone

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While it doesn't exactly solve the issue where it is happening, I'm wondering if it might be beneficial to save a frame at the split point, then insert it as a very brief image on a track above the others that spans the split?
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Naomi Skarzinski

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Since I have already published this on YouTube I won't be going back to do it on this particular video. However, this is exactly the solution I was thinking of if it should happen to me again on future videos.  It shouldn't be as jarring as a white section since it is only a few milliseconds.  Great minds!  (Though it would be nice to be able to render without having to worry about finding these glitches because of the rendering.)
(Edited)
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Marge

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I realize that this issue hasn't been resolved, and that it was reported a year ago... but I'm having the same problem with several videos that I'm working on right now. Exactly what Naomi reported last year. I have also zoomed all the way in, and there are no visible gaps between objects on the timeline (although I can confirm that the gaps are always between two video clips on the timeline). One very odd thing that I have noticed is that if I step my way forward through these spots on the timeline in Camtasia, I do not see any gaps. However, if I step my way backward through the same frames... the white frames are visible. There's about 10 frames that appear empty (even though I can clearly see that they are not). The only thing that works to resolve this is to use Rick's suggestion to insert a brief screen shot above it over those 10 frames.

Has anyone else figured out what this is? It's unfortunately happening way too often in my short videos. I'm about 1 minute in on the current video, and I've had to create and insert 6 still frames so far. It's taking the fun out of video editing. Help!