Reports of Scam Email coming from

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  • Announcement
  • Updated 2 years ago
Archived and Closed

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There have been reports of people receiving email coming from that are an attempt to extort them.

These emails are not coming from or TechSmith employees. We have shut down the users' accounts responsible. And are currently looking for solutions to prevent this type of exploitation of our service. Thank you for your patience and understanding.
Photo of Chris Larson

Chris Larson, Snagit Technical Product Manager

  • 604 Posts
  • 330 Reply Likes

Posted 2 years ago

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Photo of Robert R.

Robert R., Online Community Admin

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Official Response
Hi all;

TechSmith would like to thank everyone for their understanding while we attended to the issue reported in Chris’s post. We quickly located the account(s) responsible for the emails and shut it down. Though these emails came from a domain, they were not issued by TechSmith. Containing an attempt to coerce the recipient to a bitcoin request, the emails sent by this account were in violation of our terms of service and as such the account was disabled and further remedial measures are being taken.

If you were a recipient of an email similar to that which is mentioned here, please delete it immediately.

Do Not

Respond to the email in any way
Click on any links within the email
Open any attachments
Provide any data of any kind to the sender in any manner
Send bitcoins in any way to the sender
We continue to take measures to reduce the risk of this type of offending activity and we urge you to always be cautious you do not recognize.

Again, we thank everyone for their understanding and if you have any questions or concerns, feel free to contact us here.


-Team TechSmith