Request that "Move to Trash" be moved back up the list

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  • Updated 3 months ago
  • (Edited)
See image of the difference between what we got when we right-clicked on a capture in the tray for Snagit 4.1.9 for Mac, and now with the new Snagit 2018. I would appreciate an explanation of how Techsmith arrived at the decision about why and how how to re-order the choices in the list.

My top three uses in this list, in order, are Move to Trash, Close and Duplicate. Occasionally I will use Reveal in Finder. The others I never use.

My issue is that Move to Trash, now at the bottom of the list, requires a lot more wrist movement than it used to. The extra backward wrist-pulling motion it takes to get to the bottom makes me feel like I'll get carpal tunnel or some other problem if I do it too often. (I get that it's only one step further down than Close used to be in 4.1.9, but it does make a difference. I could also pick up my hand from the desk and move my entire arm while holding the mouse, rather than just the mouse, but....)

If Techsmith did some sort of User Group survey to see how current users felt about the ordering of the choices, and this is what came out of it, I suppose I'll just have to learn to live with it. But I'm actually curious -- do so many people use Get Info that it deserves to be first on the list now? Might I dream that Move to Trash could someday be moved on top of Reveal in Library, i.e. become the top choice in the bottom section below the line?

Thanks in advance for any sort of explanation you can provide for why it changed.
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  • wrist squish

Posted 3 months ago

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m.culver, Employee

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Hi Susan,

I'm sorry to hear that the new menu order in Snagit 2018 has negatively impacted your workflow.

We actually did conduct a study with a set of Snagit users to determine the most logical order for our top level menu items. Based on the results of that study, we've also been rearranging the right-click menus to match the order in which items now appear in the top level menus for consistency throughout Snagit. So, the Move to Trash option was moved down in the right-click menu because it appears lower in the File menu.

We appreciate your feedback and we'll take another look at the right-click menu order for possible changes in a future release. In the meantime, as a possible workaround to save your wrist, you could use the hotkey for Move to Trash, which is Command+Delete.

I hope that helps!