Request for improving the video quality in Snagit 11

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Can you please improve the codec quality for MP4 files in Snagit 11? Snagit 11 does not handle well video movement, which becomes quickly pixelated. Please allow the Snagit user to select bit rate and frame rate in the next version of Snagit. From http://feedback.techsmith.com/techsmi..., I understand that the frame rate is set up for 15 frames per second. Can you allow low, medium (15 fps), and high frame rate and low, medium, and high bit rate for H.264 encoding? I like Snagit because it is easy to use. But please make the video quality better. I do not want to use Camtasia Studio.

Thank you!
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Michel Dupagne

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Posted 7 years ago

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Fred Grover, Champion

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Yes this is true when using SnagIt 11. The maximum Frame Rate is 15 so maybe they will update this to a feature request for you. If you do not mind me asking why do you not want to use Camtasia Studio as it has a lot more features for capturing and editing? Thanks for posting and have a great day.
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Violet Weed

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Who cares that camtasia has a 'lot more features'?? If that is the case, they why the expletive! is TechSmith SELLING snagit???? I don't waste MY money, do you?
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Rick Stone

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Hi Violet

SnagIt and Camtasia are two completely different products. To be honest, I'm surprised that TechSmith even offers a video recording function in SnagIt. To that end, I'd be more surprised to see them improve it so it rivaled Camtasia.

To answer your question as to why TechSmith even sells SnagIt, it would seem you are only interested in the video recording aspect. If so, I can see why you might question it. Mostly folks use it for capturing static screen shots used in all sorts of situations. It totally rocks for that use.

Cheers... Rick :)
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Violet Weed

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Hey there, Rick. TechSmith pushed the idea of videomaking with SnagIt, and has done so for a long time. I've used SnagIt since the first version. Videomaking is nice, but realistically we are only talking about screencapturing here. It's not the fully functional training tool that Camtasia is, but for my purposes (how to videos on youtube to support my website text how-to's). If they don't want us to use SnagIt for that, they shouldn't sell it with that feature. No way in heck would I ever upgrade to Camtasia because this is my HOBBY site, not my business. I authorize purchase of SnagIt for my company for the test / dev teams, and Camtasia for the trainer/writers. TechSmith has a broader base of SnagIt customers than they do for Camtasia (I am guessing) so if they want customer loyalty it pays to support the barking dogs within their SnagIt customer base. Dui bu dui?
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David Patton, Employee

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Hi Violet,

Yes, Snagit is primarily a screencapturing program with video capabilities. For many users, recording video (even at around 15 fps) is a big boon that works well for them. As with any computer application, there are varying levels of capability. For those looking to get more out of video capture, a more fully-featured program, such as Camtasia, may be a better fit.

We definitely want our customers to use Snagit to capture all sorts of video, so we would never not include that feature. Even with limited fps, Snagit video capture is a feature that many of customers use and appreciate daily.

We take all user feedback seriously, including the "barking dogs" ;-) Oftentimes we get our new features and best ideas from these forums. So we definitely appreciate your thoughts on this! I am interested in seeing more people +1 this thread that share your thoughts.
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Not important

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@David Patton:
Capturing video quickly is the key feature of the product. We can not capture video "quick" with Camtasia, it is really heavy and requires some settings. So that I have tried to use Snagit for quick capturing (Tried to capture a small part of an animation. Also if I had wanted to capture all of an animation with adding some texts on it, I would use Camtasia studio. But in this case, this can not be considered as 'Quick Capture & Instant Upload'.) but did not success because of fps limitation and irritating quality.

Therefore, please add at least two settings that change fps and quality. This is important.
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Chris Miles

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I am the person that bought 100 licenses of Snag it and I regret it. I bought it exclusively for the quick video capture abilities. The quality just isn't good even when I follow all the recommendations provided by the reps at TechSmith. I have Camtasia, yet the idea here is quick sharing of screen capture. I believe that if Tech Smith doesn't correct this a competing product is going to take the market. Can anyone recommend a competing product so I can move my 100 users?
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Sarah Compagnoni

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Hi Chris,

Can you tell me a little bit more about what your users are trying to capture where Snagit's video quality isn't good enough? For most of our corporate customers our frame rate works great for them and also allows a smaller file size for sharing on their network, so I'm curious as to how you're using it. Have you also reached out to our TechSupport? They might be a great resource to make sure that everything is working properly.
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Chris Miles

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Sarah, thank you for responding. I have personally worked with tech support and we continue to not be able to have videos that are good enough for us to share with our customers or anyone outside of our organization. The quality is not good. We have set fixed capture at both the standard resolutions as directed by tech support. It has come to the point that if TechSmith isn't willing to admit there is a problem like so many of its customers are stating and allow for better video quality that we are going to have to find a competing software to use. We loved Jing Pro and then we had to move to Snagit and have regretted it ever since. I own Camtasia also, yet that is not the point. Snagit is suppose to be quick (and it is) easy (and it is) way to share a video of a screen capture. Yet with the poor quality it does not fulfill its purpose. I would love to discuss with someone who cares at TechSmith. If would like me to call you or someone else in the organization I would be glad to supply whatever assistance you require to understand there is a problem. 
(Edited)
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Rick Stone

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Chris, with all due respect, I don't believe you answered Sara's question. It seems she is a Techsmith employee and she wanted to know exactly what it is you are trying to capture where the quality is bad.

Are you able to describe what you are trying to capture where the quality isn't up to par? Or perhaps even show an example? (examples rock)

Cheers... Rick :)
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Sarah Compagnoni

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Chris, can you send me an example of a video? I would love to get on the phone with you to discuss further. We are looking into how we can enhance Snagit's video and I want to know more about your issue so that it can help guide some of our decisions moving forward.
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Chris Miles

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How do I reach you? I have many examples.
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Sarah Compagnoni

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Chris, you provided your email when you signed into this forum, so I'm going to be shooting you an email. Looking forward to hearing from you.
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Chris Miles

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I signed in using facebook. How should I get you my email address?

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Sarah Compagnoni

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Feel free to reach out directly to me at s.compagnoni@techsmith.com
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Jeff

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Sarah, was there a solution to this issue? Is there a way to increase the FPS for Snagit Video?
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MICHEL DUPAGNE

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There have been quite a few posts since I launched this thread three years ago. I like and use Snagit 12 (and previous versions) a lot. I think it is a great software, but my comment that I posted three years ago about the need for better video encoding stands. The default parameters of video encoding are not bad, but they are not great either. I think that TechSmith could add a video quality slider (based on bit rate, fps, etc) from low to medium (current) to high in Snagit 13 if they want to. It would be a good and easy-to-use compromise without the fear that an open video setting feature could cannibalize some of the sales of Camtasia. I think that TechSmith should seriously think about implementing this slider feature in Snagit 13. It would be a nice novelty to promote in the next version.
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Michel Dupagne

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Snagit is easy to use and affordable. I tested Camtasia, and I do not need all these features. But I would like to see better video encoding.
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Violet Weed

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U r 2 polite, :)
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Phil Nolan

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I loved Jing Pro and wasn't exactly thrilled with the move to Snagit. Jing Pro had much higher video quality. I feel like this looks bad when I use it show previews to my clients.
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Julz

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Hi, I can't find an option to edit the number of frames captured per second?
When I check the properties of captured vids they're all 10fps.
I see tutorials claiming that earlier versions let you edit via the properties tab but there's no such option in version 11.
Any help greatly appreciated.
Thanks
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Bob

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This reply was created from a merged topic originally titled
Capture Frame Rates.


I can't seem to get Snag It Pro to capture at a frame rate over 10 fps. I need to capture 30 or 29.97 and there doesn't appear to anywhere to set this in the menus. I am using the Trial version. Can Snag It Pro capture at a greater frame rate?
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Elson

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Please, more quality in frame rate! 8 fps is a shame!!!
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Chris Miles

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I just bought 100 licenses of SnagIt 11 for my staff. The video quality is very very poor. I am very unhappy. What can you do for us?
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Richard Campbell, Champion

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I use both Snagit and Camtasia every day - I ONLY use Snagit for static images.

I use Camtasia for video - Snagit is an entry tool for video, with no editing capabilities and restricted video output capabilities.
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daniboy41

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You fail to see the point Snagit 1 to 10 offered selective FPS why remove it so you can sell Camtasia now hmmm seems like bad business i own and still use Snagit 10 i love the UI and ease of use in Snagit 11 but its horrible on captures at least make it 30FPS or a LOW MID HIGHT quality settings i will buy your wonderfull product when it can capture 30FPS  thanks...
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Chris Miles

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Richard, thanks for your reply. I also use Camtasia for high quality videos. We use Snag IT fast capture of our screens to explain proposal and issues with websites and software. It works great except for the quality.

I actually called Tech Smith and spoke to a person that helped me get to the point where we are very happy with the quality when we upload to YouTube.

I created a video for my staff to instruct them how to get these better results and I am posting it here to help others that experienced the same issue.

http://youtu.be/9PdmA05Uguw
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Christian

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I only have SnagIT and would love to have the freedom to configure the videocapturing more... 30 Frames would be a nice compromise. Comparable products like fraps go way up in frames but i mean. Srsly. 15 is a joke these days.
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Rick Stone

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Chrisitan, I'm not sure I'd remotely consider FRAPS and SnagIt to be in the same category.

It seems there are all sorts of folks in this thread that want Camtasia features added to SnagIt. Sure, TechSmith could do that but if they did, I would see SnagIt just performing a disappearing act and suddenly we have something of a hybrid that costs nearly $500 to acquire. I'd really hate to see this happen. ;)

Cheers... Rick :)
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Fred Grover, Champion

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I use SnagIt 11 mostly for static images and the drawing features to explain and point things out. On rare occasion if I am trying to show someone how to use a feature in Camtasia Studio I might use the video feature in Snagit or if I am just doing a quick video with no editing needed. I also use Jing to record quick videos. However I can understand why users would want the ability to change the frame rate in SnagIt but I can honestly say I don't think it is going to be a priority but, I could be wrong. Just putting my view in on this subject. I hope you all are having a great day.
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Arueira Lombardi

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This reply was created from a merged topic originally titled
lag on video recording in Snagit.


so i record my screen, i was watching something on line, like a show and i wanted to record the screen, image is great,great audio but i has a leg on the video....
so i wonder if that is a setting issue or maybe my pc is not quite good.....not sure 
i have a dell 
win 8.1
4g ram 
500 hard disc 
intel processor 
 guys any idea of how to fix the issue ??
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Sarah Compagnoni

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Hi all,

When we created Snagit, our goals was to make a product that would help people communicate quickly and easily. In adding video we wanted to meet that goal and specifically help people add more context to things they were working on, feedback, quick tutorials and how-to's, etc. Not only were we trying to make the capture of video quick, but also the up-load time. When we increase frame rate, that also increases file size and upload time.

While increasing the frame rate of capture on Snagit video is something we are currently looking into we are also trying to balance the "quickly" side of what makes Snagit great. I will keep you all up to date when we have this planned for a release, but we are currently digging into how we can increase the quality and usefulness of video in Snagit!

(Edited)
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Chris Miles

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I believe that the option for deciding on lesser quality for faster upload is a smart option, yet today all we have is poor quality. If we could select a higher quality knowing that the upload would take longer it would fulfill the promise of what we felt we were buying. TechSmith has always produced excellent products and I have used almost all of them. Snagit, in its current form, is not worthy of the TechSmith name. Nowhere is the sales literature does it explain that the video quality would be so poor. If it had we would not have purchased. I hope to see the release that corrects this. In the meantime we have no choice but to look for competing products. 
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Carl Hancock

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I got Snagit 11 to make videos and tutorials for my website. Now I want to start making videos for another site I'm making with how to's for popular video games. With Snagit running at such a low capture frame rate the video quality is poor and choppy. I would like to be able to choose my FPS to get more crisp and clear video. It looks like this feature was removed in V.11 but was available in V.10. Will this feature be coming back in an update? Currently running V.11.4.13
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uhi888

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Can you please put the option for a better video quality back to the options of Snag-IT? I need videos in 720p for my presentations and how-to videos? Thanks
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radiocabez1981

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I've been using snagit and I have to agree. Snagit has very poor video capture quality. Please help Techsmith!
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Rick Stone

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Food for thought.

Instead of constantly asking TechSmith to improve the video quality of SnagIt, check out Camtasia Studio!

Frankly, given that Camtasia is *THE* preferred way to deal with screencasting, I'm surprised that they offer any ability to do this from SnagIt whatsoever. I was even MORE surprised when they introduced an ability to make simple cuts.

If they listened to all the suggestions for improving video in SnagIt and actually implemented them, you would likely end up with a product that costs more than Camtasia does.

Cheers... Rick :)
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Carl Hancock

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Rick I feel like calling you out. I've been researching frame rates for SnagIt 11 and 12 and found you posting the same information on all questions regarding frame rate. Do you work for TechSmith?

I get the marketing ploy and trying to move customers towards a more expensive option for this feature but  I, like a lot of other people, already have video editing software. I just need a quality video capturing software which SnagIt has failed to deliver. I feel like I have wasted my money on time with this solution. All TechSmith says in reaction is "We made it faster" or "We made the file size smaller." Both answers do not fix my problem. Would Switching to Camtasia? Yes, but I'm not about to pay the now $300 it costs for this single thing I need.

Hey TechSmith! Where are you on this one? I feel like your ignoring your customers complaints and requests.
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David Patton, Employee

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Hi Carl,

The addition of video in Snagit 11 was meant to further fulfill the needs of our users and intended for users looking to do quick, high quality screencasts. I'm sorry that you feel Snagit isn't delivering those expectations. We would never want you to feel like you've wasted your money and we will provide a full refund for your Snagit purchase. Please call our customer service toll free: 800.517.3001. 8:00 AM to 7:00 PM EST Monday through Friday.

Offering Snagit and Camtasia is not a "marketing ploy" by TechSmith to get users to upgrade but simply a way for Snagit users to have the ability to create screencast video. Both Camtasia and Snagit rely on similar technologies and we think screencast video with simple trim tools make Snagit an attractive offering. If one is looking to do more intensive editing with onscreen annotations, Camtasia is probably the better route. Screencasting in Snagit is generally for quick daily tasks whereas Camtasia is better for longer, more intense presentations. We are glad to offer both solutions and we value our customers too much to employ cheap upsells. Snagit has been the premiere screencapture solution for over 20 years...and it's because we put our very best into every iteration and offering. We do look at these forums and take customer feedback into account when making decisions to upgrade and iterate our solutions.

For the record, Rick Stone is not an employee of TechSmith and does not speak on behalf of TechSmith. That being said, we think he does a great job answering users' questions and we welcome his well-researched and thoughtful contributions to the community :-)

Best,
David Patton
Online Community Specialist
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Rick Stone

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Hi Carl

As you have seen from David's response, no, I'm not a TechSmith employee. I'm a huge TechSmith fan and I just enjoy helping if I can. I think they are a great bunch of folks with amazing products and they actually engage with us users on a level you rarely see these days with companies. With so many companies, once you buy their product, the only time you see them again is when they come back to you to upsell or offer an upgrade. So these folks are really special and I love that culture!

SnagIt and Camtasia are two totally different tools and I've never once felt that by TechSmith offering a limited video recording functionality in SnagIt, that it was in any way an underhanded move to try and upsell someone on Camtasia. Because they do have Camtasia, I am frankly amazed that they even offer video capabilities in SnagIt. I think this particular thread exemplifies why they might even regret adding video to SnagIt. So my view of that is that while it may not meet everyone's needs with video stuff, we are lucky users that it is even offered.

Sure, the price of Camtasia is a bit dramatically different from SnagIt, but again, it's a totally different tool with way more features. I love "real world" analogies, and mine for this is to compare a hand saw to a compound miter power saw. SnagIt is the "hand saw" for video, while Camtasia is an electric compound miter saw.

So I don't really see the price as being unjustified whatsoever. I also work with Adobe tools. Earn my living by teaching a few of them. And Camtasia is less than HALF the price of Adobe Captivate. (Captivate does similar things to Camtasia)

Cheers... Rick :)
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Carl Hancock

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Thanks Rick and Dave, there has just been a lot of growing frustration as my needs change and grow. Having used Snagit for several months now it works great for basic screen casts and image capturing. Where it lacks is when I'm adding animation to PowerPoint presentations or recording a screen cast with Prezi. The low FPS makes my videos lack professionalism and luster because there are no smooth transitions. 

I appreciate both of your input. I do love how SnagIt works. It is easy to use and I can quickly grab images and screen casts. I just wish I could record at a higher FPS to accommodate these needs. 
(Edited)
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Daniel Foster, Snagit strategy lead

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Official Response
Hi all- I’m excited to let you know that you can now have the option to choose from Low, Medium, or High video capture settings in the new Snagit 13. The default is Medium, which targets 15 fps. When you set this preference to High, Snagit will target 30 fps.


Of course, since Snagit generates a ready-to-share MP4 video in real-time (quite a resource-intensive activity!) the actual framerate of your video will vary. Key factors that impact framerate include: your computer hardware, how much system resource is consumed by your other apps and services, capture dimensions, and amount of motion in your content.

Other video-related updates in Snagit 13 include support for webcam video capture, full-screen capture on displays larger than 1080p, and animated GIF creation from videos. Do let us know what other video features you’d like to see in Snagit.

Next steps:
  • Read more about what’s new in this version.  
  • Try out the new version of Snagit for 15 days – download it here.
  • If you own a license to any earlier version of Snagit on Windows or Mac, you can upgrade to the latest and greatest for only $24.95 USD – see upgrade details here.
  • Oh, and if you are diving deep into video creation, check out Camtasia, our video editing powerhouse!
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Rick Stone

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TechSmith blows me away. I mean, really. They could have easily ignored video capture in SnagIt. I'm personally amazed it's even there, because there is, after all, Camtasia Studio!

But nope, not only did you make it available, but you have even allowed folks to adjust the frame rate! And added WebCam recording to boot?

Bravo... Well done... Rick :)
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Daniel Foster, Snagit strategy lead

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Thanks for the kind words, Rick! We see Snagit doing for videos (and GIFs for that matter) what it's done for images...expanding the range of visual media that are available and easy to use in our everyday digital communication.