Required Codecs are missing???

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  • Updated 4 months ago
I just created a video on Camtasia 9. It's almost impossible to recreate. Wouldn't you know it, the first time it's ever happened the recording would not upload. A box popped up with the following error code: Cannot load file ................."It is unsupported media type or required codecs are not found" I'm baffled as to how the required codecs aren't found when it is recorded on Camtasia and uploaded to Camtasia.. Please help!!!
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enickwilliams

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Posted 4 months ago

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Ed Covney

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What file type did you upload?  How did you share it?  What do you mean it would be near impossible to re-create? Did you delete the .tscproj file? 

What was " Cannot load file ................."  - you're missing the most important/informative part. 
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enickwilliams

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It was recorded onCamtasis, it's the basic Camtasia format..  The error  message is  "It is unsupported media type or required codecs are not found"  It's the .tscproj  project file that won't upload and is giving me the error.
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Rick Stone

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tscproj files are the Camtasia files you use to work on a project. They keep track of all the different elements of a Camtasia project. Generally speaking, only Camtasia will understand what to do with them and you need to create a file using Camtasia that is in a different format. Most often, in a MP4 container format. Once you do that, you should be able to upload the file for others to view.
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enickwilliams

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We had a breakdown in communication. The Camtasia screen recording will not load into Camtasia. Camtasia wont accept the tscproj file
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Rick Stone

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Sorry about that
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enickwilliams

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What do you think?
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Dubie

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@enickwilliams

A couple of things I'll mention here.

Have you tried to drag and drop the tscprog file in to the media bin or onto a timeline as as opposed to importing it?

Something you could also do is a "Repair" install. Sometime files get corrupt or just go missing.

Make sure Camtasia is closed down completely. Editor and/or recorder.

Go into programs and features as if to delete Camtasia.

Right_Click on Camtasia 9 and then select "Change"




In the popup windows select "Repair"

Note: You may have to redo some of your preferences. But its not a big deal.



Just for good measure restart you machine.

Lastly make sure your version of Camtasia is up to date. Not so much for this particular issue but good to do just in general.

If you are behind on the version update you could just skip the "Repair" and update which should fix or add any corrupt or missing files also.

Just a few things that came to mind for you.

Dubie
 
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