Reset Password for Community is Very ,Very Suspicious!

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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I've just started using this new forum (Community). I was known as a user but I could not remember my password. I used the 'Forgotten Password' link. The email I received looked like a s*p*a*m. It was from "Get Satisfaction!", had no reference to TechSmith and asked me to click on an anonymous link ("Password Reset"). It looked incredibly suspicious and I delayed for a long time. I went back to the Community website but could see nothing relating to "Get Satisfaction!". The only thing going for it was the coincidence in timing. Thankfully it was not a s*p*a*m or phishing email.

Strongly recommend TechSmith gets 'Get Satisfaction!' to reference Techsmith in its emails, or change the name of the service. This has to rank up there with the anatomy extensions and performance enhancing drugs.
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Greg

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Posted 6 years ago

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Glenn Hoeppner, Employee

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Hi Greg,

Thanks for the feedback.

Get Satisfaction is service that we subscribe to which is this feedback mechanism. Many other companies and organizations use Get Satisfaction and you use your single account to post feedback for any other company.

I imagine that's why the reset password email you received was somewhat generic, however, I see how this could be concerning if you didn't realize you were creating an account with Get Satisfaction. I will pass this feedback along to their team and maybe they will be able to improve the experience in the future.

-Glenn
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Glenn Hoeppner, Employee

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Just an update, you can view the thread I created with the Get Satisfaction team on their own feedback site:
https://getsatisfaction.com/getsatisf...

-Glenn

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