I want to auto-download Snagit updates but not auto-install them

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Seems you have modified the upgrade option from within SnagIt. Didn't we formerly have the option to download and save the upgrade file? It seems that now the actual installation begins automatically.

This is a problem for me because I use Revo Uninstaller Pro to monitor all my software installations. This makes it much easier/quicker to uninstall a program should I need to. With your "in app" upgrade, I cannot activate Revo so it can monitor the installation. I have to find the upgrade download online.

Can you consider again offering the upgrade file download from within the SnagIt " in app" upgrade  feature?
Thanks.

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Lowell

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Posted 6 years ago

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Daniel Foster, Snagit strategy lead

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Hi Lowell - We did release a new updater that is more streamlined. You can turn off automatic updates and download them manually, though. To do that, open Snagit (not the editor) click Tools > Program Preferences > Update Options > and clear the checkbox for "Enable automated update checking." The latest update can be downloaded directly from the TechSmith website.
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Lowell

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Thanks, but this doesn't quite answer the question. I do not want to disable the automated update testing. What I want to disable is the automatic installation when an update is available so that I can trigger Revo to monitor the installation.

I believe you formerly allowed the user to choose to download the updated file and run it later (which is what I need) or to run the installation program and let it do its automatic install.

What seems to happen now is when an update is available and I choose to install it, the update gets installed (no option to download and save) before I have a chance to intervene and save the file so that I can then run it using revo.

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Fatih, Employee

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Hi Lowell,
Yes, after thinking about it long and hard, we decided not to offer the option (download but not install) in the new updater's preferences. I will bring this up to the team as a feature request from you, though.
However, I think this might help you in the mean time. When you get the "update available" message, the download has already happened, so if you say "don't update", we'll keep the download in the download folder, to run with the next prompt in the scheduled time frame, so we won't redownload. The download folder is  "%ProgramData%\TechSmith\Updater\Installers". I don't know much about Revo, but I'm guessing you can probably make it watch that folder, may be?

I hope this helps.

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Lowell

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Honestly, I'm not very happy about this decision. Obviously, installation is now harder for users like me who monitor their installations with a program like Revo. I also don't like losing control of what programs do to my computer and when they do it.

I know TechSmith will never do anything malicious, but it is my computer and I like to determine when something is installed. I prefer downloading installation files and then installing them when I have time to do so. I am not always ready to install a new version when I get an update.

I hope you reconsider your decision on removing the option to save a download file.
Lowell

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