Ripple delete slow in CS 2019

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  • Updated 2 hours ago
I am using Camtasia 2019 for Windows. When I ripple delete a selection, it takes more than 1 second to remove it. It never happened on Camtasia 2018.
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ragdoll

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Posted 4 months ago

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Fred Grover, Champion

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What are you trying to ripple delete ? Is it something you recorded from your screen, or imported a video and have audio etc. on separate tracks ? I have not had this issue when using the ripple delete feature in CS 2019 on Windows 10. Let us know and sorry for your issue and thanks for posting. Have a nice day/night.

Regards,

Fred Grover
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TonyB57

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Ripple delete is extremely slow for me. I've been reducing the size of each file by splitting the recording into 3-4 media files and still the same issue. Would love a solution for this as I cant spend all day waiting on  ripple delete.
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Fred Grover, Champion

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I would try putting in a ticket to see if this is a known issue or something. The support is free. I have not had issues when using the delete ripple feature but have not used it to my advantage with the videos I create. If you put in a support ticket they may be able to help and have a solution or fix for this happening to you users that are experiencing this issue. Post back please if you find something out and sorry for your problems and hope it gets solved soon.

Regards,

Fred
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Joe Morgan

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Did you ever find a solution ragdoll ?

This person seems to be in a similar boat. https://feedback.techsmith.com/techsmith/topics/split-to-improve-performance

except splitting for him seems to work.

It sounds like it could be a problem with Camtasia's core functionality. So the issue has me curious. Because editing shouldn't require jumping through special hoops. Like remembering to split your clips, so the editor doesn't start freezing up.
A number of members report problems popping up when they apply a lot of edits and cuts.

Which has me wondering how you came to think, splitting the videos might be a solution? Was this a tech support suggestion?

Regards,Joe
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dcmccan

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I'm also having this issue.  Editing starts out OK but starts slowing down and becomes too frustrating.  It is taking 5-10 seconds per ripple delete. 
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Mark Lee

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Yes same issue here with super slow ripple delete or ctrl-x. Never did this before.
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dcmccan

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Open a support ticket. They gave me a developer build that fixed the issue.  That suggests they have identified the problem and know how to fix it, so I imagine it will be rolled out in the next update, but you can ask about it in a ticket if you need it sooner.
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tjzzone

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Adding to the list, just finished a project that took too long to complete, ripple delete was painfully slow at times, 5 seconds would’ve been nice. There were times it looked like there was no response when I performed a ripple delete. It was the only application open and in use. It did depend on the .trec file I was editing. All of the .trec files were recorded within hours of each other with no changes to the system, no reboot.
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ragdoll

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I don't know if the latest update fixed it. The workaround is to disable autostitching. That way ripple delete is super fast

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tjzzone

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Thanks, I'll disable autostitch and check later today. The condition seemed to start with the latest update which I applied last week and prior to the start of this latest project. After some initial frustration, I tried uninstalling / re-installing the application but there was no change.
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dcmccan

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Open a support ticket. They gave me a developer build that fixed the issue.  That suggests they have identified the problem and know how to fix it, so I imagine it will be rolled out in the next update, but you can ask about it in a ticket if you need it sooner.
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The Duke

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Huzzah.  I thought it was just me!  At first I was like "maybe I shouldn't be so OCD about syllable perfect editing".  
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Mark Lee

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This appears to be fixed in update... 2019.0.7  (Build 5034). Cuts and ripple deletes are instant as before.
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The Duke

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Is there a patch for 2018, or the rest of us just screwed?
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CHIPP WALTERS

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I, too, have this same ripple delete issue on a brand new download of 2019.
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Brooks, Camtasia Technical Product Manager

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Hey Chipp, I just spoke with Aaron and understand he's collecting info from you. Thanks for taking the time to share that info with us. 

Brooks
Camtasia Technical Product Manager
Mobile Technical Product Manager
TechSmith
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CHIPP WALTERS

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Thanks Blake, I eagerly await a resolution.
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Brooks, Camtasia Technical Product Manager

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Can folks who are experiencing this slow down confirm that they are running Camtasia 2019.0.7. We pushed out a fix for "slow ripple delete" in that maintenance build. If you are running 2019.0.7 or later can you please contact our support team and let them know. Please let them know that Brooks sent you and we're looking to collect all diagnostics / projects needed to identify the root cause. I know this may be a pain for some of you, but I would very much appreciate it.

Brooks
Camtasia Technical Product Manager
Mobile Technical Product Manager
TechSmith
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The Duke

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The ripple delete is a HUGE issue in Camtasia 2018.  Will the 2018 crew just be given a Prodigious Digit Award and told to pay for an upgrade to get back to baseline functionality?

Should I be kicking up a storm for a refund now, then just buy and download 2019?  Or maybe just find a better performing product?
(Edited)
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paulwilliamengle

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I think the larger question is: if Camtasia V. 2018 users are A) experiencing this issue, B) it's a confirmed issue and C) TechSmith is only going to be fixing it for V. 2019 and beyond, then can V. 2018 users get a free upgrade to V. 2019. 

Joe, maybe you can speak to this, but I could have sworn I read that this has been offered to some V. 2018 users are already. 
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Joe Morgan

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That was with regards to Nvidia graphics cards and the canvas area being washed out.

 https://support.techsmith.com/hc/en-us/articles/360005120411-Camtasia-Windows-Video-Is-Washed-out-on-Canvas


How far these gratuitous upgrades might go???