Same project - Different mouse appearance

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  • Updated 8 months ago
Hello,

I have installed same camtasia version (2018.0.7) on two computers. First computer is modern workstation with great graphic cards. The second is a 10 years old T420 laptop. Not that it make a difference to my issue but just to give as much details. 

I recorded my project on the workstation but for some reason the mouse when scaled is blurry. Then I zip and export to the laptop. Without any manipulation to the project when I export I get great results.


Both computers use the same screen and the project settings are all the same (export to local file and custom production settings with MP4. Everything similar. 

 Can anyone please help as I do not want to have to export 100 projects ?

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itrust.inc

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Posted 8 months ago

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itrust.inc

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Please, any idea on this ? 
Photo of Joe Morgan

Joe Morgan

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Graphics cards are a beautiful thing, there are also notorious for creating problems. That being said.
Try disabling your graphics card. You'll have to restart Camtasia for the change to take effect. See if that changes anything.
You will find the setting under editor preferences.


If that straighten things out. Try updating your graphics cards drivers.

If not, it's probably just a minor issue that's going to be difficult to track down. Your best bet is just to contact tech support and let them find it for you.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

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Regards, Joe