I want to file a complaint regarding the 'save as PDF' function with SnagIt 11. I work in the law enforcement community and we are required to save all files as a PDF in order to prevent others from altering our work. It's an industry standard that shows due diligence when preventing others from manipulating our products, ranging from presentations to analytical reports. I used to work with SnagIt 8 at my old agency without issue regarding the 'save as PDF' function, meaning it saved the images without issue and at their regular size when they were captured with SnagIt. I was able to rapidly save multiple images and merge them into a single PDF report. I moved to a new agency without SnagIt and it took me 11 months of administrative collaboration to reach an agreement to buy SnagIt for several agency members because I explained how important it was to have a capture tool that was able to save to PDF without distortion. I talked about how this would save employees time instead of having to manipulate images from a JPG and convert to a PDF and then merge into one PDF file. When we downloaded SnagIt 11, the PDF images are saved as very tiny and are unusable by our staff. I spoke with TechSmith IT support and they stated there is nothing to be done to fix this issue, and that no one else had complained about the PDF feature since so few people use it. I want TechSmith to know that this tool is used in the law enforcement community, and the ability to manipulate PDF files is of great importance. After months of negotiations, and to finally have this tool, it is disappointing to know our employees still have to save as a JPG and convert files into PDF in order to not lose the original size of the image they have captured. I do not understand how this ability was lost between version 8 and 11, but it is a major issue that I hope can be corrected in an update. I have always been a major supporter of SnagIt, but I am disappointed in the less user friendly version of SnagIt 11 and the lost features that I was used to. For example, we are unable to use the scrolling webpage option and have to use the custom scrolling webpage option because SnagIt jumps around on our multiple screen setup and distorts the captured image. Then to have to use multiple steps to get to one PDF file is disappointing. Please work on correcting these issues. This tool is very important in our line of work and I know it can be a useful product again if these items are corrected. Thank you.