Save is inactive and produce project is not functioning!

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  • Updated 5 years ago
HI all. I am really desperate. It took me more than two hours to make a nice video. I work with Camtasia studio project 7.01. I attached an mp3 to some pictures and it was getting so well. And just before the big finish, something happened, the whole thing got frozen. I can not neither save the project, nor to produce it. Nothing happens when I click on "produce and share", and all the "save" buttons are inactive. Please help me! I can't believe that I must throw way all these hours of work!
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Martina Genkova-Ivanova

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  • desperate!

Posted 7 years ago

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Logan S.

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Hey Martina,

Have you saved recently? If you have, close Camtasia and restart it. You should be good to go.

If you haven't saved recently, Camtasia 7 has a built in auto save feature. You can find the path to your auto save here: C:\Users\\AppData\Local\TechSmith\Camtasia Studio\7.0\Auto-Saves

Hopefully that takes care of your issue, and you don't lose any of your hard work! Let us know if you need anything else.
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Nicole Ollis

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I am having this SAME PROBLEM as we speak. And I dont want to LOSE everything since last time I saved. I tried to use the hot keys (Ctrl S) to save but nothing happens. Then I tried to produce and share and NOTHING happened. And all my "save" options under "file" are also inactive (grayed out) just like Martina mentioned. Ugh, so frustrated. Help?
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Nicole Ollis

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Btw: I just looked under the "auto saves" folder mentioned above and I found the project but the time and date of the last save matches the last time I saved it, so evidently when its frozen like this it doesn't "auto save" either, which is awesome. I'm assuming this b/c it hasn't in the past 45 minutes of inactivity. Well not complete "inactivity", more like me just pressing buttons to get it to DO something, which it will allow me to edit certain things even frozen like this, it just won't let me do the most important thing SAVE and/or PRODUCE.

Also: I already had to shut down the program and restart it right before I made the last changes, b/c it got stuck right after I saved it. After I reopened Camtasia, and reopened the project all seemed well, SO I made some more edits and went to save it before producing and that's when I discovered it had frozen AGAIN and brought me to where I am now. If I shut down and restart the program now I will lose last edits. The project is not HD and there's nothing heavy in the timeline at all, just some title clips, transitions and video clips, that's it. This video is for a Christmas present needed in the next few hours which is why I'm sounding desperate. But either way I need a solution for future reference. This can't keep happening, it's too much to risk doing a WHOLE LOT of work only to discover not only can you not produce it...you can't even SAVE it. Thanks ahead of time for anyone's help on this.
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kayakman, Champion

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the best defense for these unexpected hangs is to do a manual save after every [significant] edit

inability to do a manual save = hung app; use alt-F,S instead of ctl-S; then you can see the file menu; hang = save grayed out

another best practice is to occasionally do save as and give project a version name

if you get such a hang, exit with task manager and then relaunch CS, then try and reload the [same] camproj file you were working with when the app hung.

oftentimes, the CS's auto recovery will kick in
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Nicole Ollis

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Thanks for the relpy kayakman. I've started saving after every single edit now in order to try and keep this from happening again or if it does, it costing me too much time. And at the beginning of any project I always "save as" and name the project file according to its content. As far as the option presented by pressing alt-F, I'm not sure how that would help. I am still able to see the file menu when the hang up occurs without issue. The problem is that the option to "save or save as" is there but grayed out. Other options such as "new project" etc are able to be seen and are not grayed out but obviously those options do not help me concerning this issue. Are you saying that by pressing alt-F, that the file menu that I will then see will not have options grayed out like "save"? If so that would definitely be useful. If not I'm afraid I do not see the relevance.

But I still do not understand the cause for this behavior. I could "maybe" understand if the project I was working on was extremely content heavy, had a lot of HD clips or just a lot of different add-ons but for this to happen on small projects is a little ridiculous isn't it? And to be clear I don't mean that rudely, I'm sincerely asking. Thanks for the advise above though.
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kayakman, Champion

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Hi Nicole

Re the file menu [alt-F], yes, I meant that by using that shortcut, you could see that save is grayed out and then I can then not bother to try and save [knowing a hang will result]. When this happens to me and I see that save is grayed out, I just use Task Manager to end the CS process.

I don't know what causes the hangs; I've seen them in small, simple projects. The only thing that I've noticed can cause a hang is to attempt some edit action before the last edit action has fully completed [like rapid, successive seeks along timeline]. I often keep Task Manager in view on top of CS, open to the performance tab; that way I can see if CPU is [still] active processing. As a best practice, I always wait until CPU is almost 0% before trying next action. Seems to greatly minimize hangs for me. FYI, some edit actions can take a good while to finish.

A few years ago, I was "stress testing" Camtasia 6; I had a large test project with a camprog of about 5 MB. My PC at that time was pretty slow, and near the end of project build out, each edit action took 16 hours to complete [like just add a transition]. If I let each action fully complete [per Task Manager] before moving on, no hangs. If I didn't, I'd always get a hang, and just reloading that project took another 16 hours.

HAPPY NEW YEAR
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Martina Ivanova

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It's been a while since I asked this question :-)
As nobody answered at that time, when I needed an advice, I gave up and just closed the whole thing.
Got up early on the next morning, ready to do the whole work again. And as I started Camtasia - oh God, what a miracle - it offered me to re-open the last unsaved project. And I got it all working.
But as a good lesson after this experience now I know to click "save" every now and then :-)

Thank you all for spending a minute to read and comment.
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mikeyzx

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This sounds like a bug that Techsmith should have resolved instead of just saying there should be an auto-save. There isn't one.

I save my work as regularly as possible, but sometimes it just freezes and/or makes saving (any kind, save or save as) inactive. There is no excuse for this behavior. And unless upgrading to version 8 is free, this is not the solution either.

Could someone please help us? We didn't spend over £200 to lose our work every so often.
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drew clark

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It is very frustrating, even though i save my work... I cannot publish and share saying some templates I use having issue.... what a waste of time
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kayakman, Champion

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try producing using a custom production; does that work?

or, contact tech support ...

This is a free service and you can submit a ticket here:https://support.techsmith.com/hc/en-us/requests/new

Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

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