Saving capture as any other format take a long time

  • 1
  • Problem
  • Updated 6 months ago
Whenever I try to save a capture as a jpeg or anything else it seems to hang on the finder window as it takes ages to save. 

This never use to happen, is this a known problem?
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tyler.peck

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Posted 6 months ago

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usabilitymedic

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I'm having the same problem.  I paid to upgrade to Snagit 2020 and it's performance is horrible compared to my older version.  Everything takes forever.....the capture, saving the file.  My productivity has deteriorated to an unacceptable level.
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tyler.peck

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Does anyone has a solution for this? 

Its actually instant when exporting multiple files, its just when we save an individual file. 
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Luke Griffioen, Employee

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Hi,

What version of Snagit and macOS are you running? Is this with large files or any sized file?