Saving capture

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  • Question
  • Updated 3 years ago
after I capture something the preference box opens and there is no actual saving.  Unable to include sreenshot because of this problem.  Any help?  Thanks
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ppuck17

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Posted 3 years ago

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Luke Griffioen, Employee

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Hi,

The preferences box opening after a capture is a known issue and we're working on a fix. As a workaround, you can turn off the "Hide Snagit when capturing" setting in Capture settings.
When you say there's no actual saving, are you saying that the editor appears and your screenshot is not appearing there?
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ppuck17

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After putting the box around an image. I let go and nothing seems to happen. I try to open the editor but nothing shows.
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Luke Griffioen, Employee

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Are there any error messages when you open the editor? Also, what version of Snagit do you have?
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ppuck17

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No error message. I just purchased the latest for Mac
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Luke Griffioen, Employee

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Sorry about this! I'm not quite sure what's going on, but if you reach out to our Tech Support team, they should be able to help you out.
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ppuck17

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Thanks for your time.
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SactoBob

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ppuck17: Did you move the editor window before saying there were no error messages? I was the one where this bug was found and the error message consistently was hiding behind the editor window.
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ppuck17

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I don't think I did.
Should I delete and reload?