Scaled-up cursor is grainy in MP4 output

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  • Updated 7 months ago
Two different machines are being used to produce MP4 output in Camtasia. Both machines have identical versions of Camtasia, the same project open, and identical project and production settings. Both machines have the same version of Windows 10 as well. On one machine the scaled-up cursor (250%) in the output looks grainy and poor quality; on the other machine, the scaled-up cursor appears to have been replaced with a high-quality vector graphic.

Screen captures in this project are TREC files encoded with tsc2.

Can anyone tell me why the cursor is not outputting correctly?
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do

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Posted 7 months ago

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Joe Morgan

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Sounds like a problem that should be run by tech support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

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Regards, Joe

 
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do

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Thanks, Joe. I opened a ticket.