I am running Snagit Version 12.4.1 (Build 3036). Because the newer versions of Snagit don’t word wrap the Caption under a screen capture I am unable to use the newest version (I tried and so did tech support).
I am running two external monitors and have been for some time without issue.
To my knowledge I have not changed anything on my system. Yet today, when I go to run Snagit one monitor is reducing in scale and the screen capture is poor at best.
I have reviewed:
Display settings: both monitors are set up exactly the same. Both have scaling set at 100%.
Under Advanced scaling settings I have experimented with
having the Windows slider switch on and off. No difference in results. When Snagit is activated, one
monitor reduces entire screen in size to at least 75%. Snagit also puts everything in gray scale on that monitor
only, but will capture in color but again the capture is of poor quality. Again on just that monitor but it's fine on the other monitor.
Any idea what else I might try to get back to 100% without the gray scale?