Scaling problems; snagit putting screen in gray scale, how to fix both

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I am running Snagit Version 12.4.1 (Build 3036). Because the newer versions of Snagit don’t word wrap the Caption under a screen capture I am unable to use the newest version (I tried and so did tech support).

I am running two external monitors and have been for some time without issue.

To my knowledge I have not changed anything on my system. Yet today, when I go to run Snagit one monitor is reducing in scale and the screen capture is poor at best.

I have reviewed:

Display settings: both monitors are set up exactly the same. Both have scaling set at 100%.

Under Advanced scaling settings I have experimented with having the Windows slider switch on and off. No difference in results. When Snagit is activated, one monitor reduces entire screen in size to at least 75%. Snagit also puts everything in gray scale on that monitor only, but will capture in color but again the capture is of poor quality. Again on just that monitor but it's fine on the other  monitor.

Any idea what else I might try to get back to 100% without the gray scale?






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leslie

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Posted 5 months ago

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Ed Covney

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This may help:

Four days ago, I turned on my Win 10 desktop PC and was given notice, "Windows is updating, DO NOT turn off your PC". OK then.

When it finally finished booting, my 2 left (of 3) monitors, all 24" 1920x1200 had the Windows magnifier turned on and the 2 leftmost monitors were at 200% magnification. The kicker - any mouse motion (no click needed), panned round the combined 3820 x 1200, holy crap. The center monitor's quick launch bar was nowhere to be found, so I <Ctrl><Alt><Del>'ed into task manager, managed to move it to the unaffected monitor and closed the magnifier app.

This PC is 5 years old, never had anything but Windows 10 on it (July 22, 2014 I think) and I have never used the magnifier app. In the last 4 days, each boot, each restart, momentarily turns on then quickly offs the magnifier app.  Today, there was another update awaiting and when I cycled power, no more momentary magnifier.

Yesterday, I wanted to see if there was anything unusual loading at startup, so I opened task manager and used snagit to capture "Enabled apps" in the startup tab. Neither Snag 2019 or 2020 could locate the cross-hairs inside the perimeter of task man.  I don't remember that behavior before yesterday, but I may not have ever tried that before.

If you have Windows 10, go to settings and see if you have updates waiting. Keep installing them until no more updates are available. If you still have the snagit problem search for and launch the "Magnifier App", then toggle it on and off.
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Rick Stone

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Hi there

Can you expound on the issue with wrapping? 
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Joe Morgan

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You could try a repair install.
Its pretty much a reinstall without actually uninstalling.
Most of your user setting will remain unaffected. So its less invasive.
Plus, it only takes about 2 minutes.


Regards,Joe
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Joe Morgan

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Sorry, I would try this first.

You may have a display driver that needs updating.

 
If you type Device Manager into the windows search bar you can launch it.
Then find your display adapter.
Right click it to check for updates.



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Rick Stone

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Note that in many cases, (as it has often been in my own experience) this may not be sufficient and you must visit the manufacturer's web site to obtain updated drivers. 

I've also seen it where you can't even rely on the manufacturer of the display hardware but the actual manufacturer of your laptop or PC because they have a "special" modified version of the driver for their own equipment.
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leslie

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Thanks for the suggestions all. Sadly none of them is the fix, yet! There have been a number of updates to my system this week which seems rather odd.

Rick, as to the word wrapping. Some of my citations under a screen capture can go on for 20 words or so. The new version of Snagit ran those 20 words out in one long run rather than word wrapping to the width of the screen capture. I need to post those screen captures to an affidavit and need the word wrap to be neat and clean instead of running off the page.
I hope that makes sense.

Here is a screen shot of what I'm seeing now when I activate Snagit.

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Rick Stone

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First off, what you show looks like perfectly normal behavior to me. When you use SnagIt to make a selection, everything not selected is kind of gray scale. I believe so as to totally contrast what the capture will contain.

As for the text wrapping, there are two different tools now that can be used for text. Callouts and the new-ish text tool. I tested with each and both seem to wrap the text appropriately. At least they seem to for me. So without seeing first hand what is happening, I'm rather hard pressed to suggest anything other than to simply ensure the "container" is sized appropriately. 

Cheers... Rick :)
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Rick Stone

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Oh, and sorry, I completely overlooked the bit about the right monitor appearing to show a very large black banner at the bottom. I presume that's what you are referring to when you mention the scaling issue.
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leslie

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Rick, I'll attach two screen captures. One from each monitor. You can defiantly tell which monitor I don't want to do screen captures on going forward!



There has to be a fix somewhere. Somehow. I'm at a loss as to where else to look.
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Rick Stone

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I'm thinking you likely need to contact TechSmith support on that one.
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leslie

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Thanks for trying to help. It is appreciated! I was  hoping someone within the community would have the fix! Okay, support it is.
Thanks, again.
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Joe Morgan

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Support for SnagIt 12 was terminated years ago.

Unfortunately, they won't help you as a result.
If you go into Windows settings.


Type in updates to find recent updates.



Check to see if theres a driver or system update with the same date  ,or the date just before you noticed the problem.



You could try uninstalling the update that seems to be the culprit.

Hopefully, some other options will be offered?
SnagIt 12 is one of the better versions to use. Several features have vanished over the years.