Scorlling Window Doe snot Capture 2019.1.4 4446

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  • Problem
  • Updated 7 months ago

Scrolling window did not capture in Firefox or IE so I upgraded to the latest incremental upgrade.  Was a small upgrade but now in Firefox just fails and in IE it captures only top part of the window and not the entire scrolled window.
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Sam Smith

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Posted 7 months ago

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Glenn Hoeppner, Employee

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Hi Sam,

Over the years browsers and websites have changed so much and so often that scrolling capture for web-based content is difficult to make this work. It's worth giving it a try, but if it doesn't work I would recommend using Panoramic Capture as a solution.

Here's a page which has the information on how to operate Panoramic Capture.
https://www.techsmith.com/tutorial-snagit-panoramic-capture.html

I hope this helps,
Glenn
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Rick Stone

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In my view, one of the best moves you guys ever made was creating that Panoramic style. And for the very reasons you cite!

While it has its own quirks and sometimes fails, it's vastly better than the former "scrolling" capture.