Screen Capture Soooooo Slow

  • 2
  • Problem
  • Updated 1 month ago
  • In Progress
Ever since I upgraded 3 2K monitors to 3 4K monitors it takes forever to once I press the Print Screen button for the screen capture to allow me to move the mouse to select the portion of the screen I want to capture.  It frequently will not even allow me to move the mouse.  It just seems to lock up.
Photo of llahman

llahman

  • 4 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 2
Photo of Ed Covney

Ed Covney

  • 1042 Posts
  • 524 Reply Likes
What happens if you downsize them to 2560 x 1440? or 1920 x 1080?
How much RAM are you using when you launch Snagit with 3-4K monitors? 
What video card are you using?
Photo of Scott Schmerer

Scott Schmerer, Senior Software Engineer

  • 72 Posts
  • 18 Reply Likes
Hey llahman,

Sorry Snagit isn't being as snappy as you would have liked. For a possible solution, I would encourage you to check out this support article. It speaks to Snagit's supported resolutions (3 4k monitors is more than what we currently support) as well as a setting in our capture preferences that might improve performance in your high resolution set up. 
https://support.techsmith.com/hc/en-us/articles/203731288-Snagit-Windows-Crashes-or-the-crosshairs-are-sluggish-when-trying-to-take-a-capture- . 

Let us know if that setting helps,
Scott
Photo of llahman

llahman

  • 4 Posts
  • 0 Reply Likes
I'm a professional software developer.  If you want me to continue as a Techsmith client you really should find a solution.  Your 4th alternative (disconnect monitors) is just plain stupid and insulting.
Photo of llahman

llahman

  • 4 Posts
  • 0 Reply Likes
Your first suggestion (simplified crosshairs) isn't even an option on my preferences screen (Capture tab).  Do you folks even use your own products?
Photo of llahman

llahman

  • 4 Posts
  • 0 Reply Likes
I will be looking for another alternative to Techsmith.
Photo of Scott Schmerer

Scott Schmerer, Senior Software Engineer

  • 72 Posts
  • 18 Reply Likes
llahman, I should have asked the version of Snagit you were running. The "simplified crosshairs" option didn't exist until Snagit 2018. If you are running an earlier version of Snagit (Snagit 12 or 13 in particular), you would have to follow the registry edit steps outlined in that article. 

As a fellow dev, I am sure it comes as no surprise app performance isn't always easy to find solutions to. It's no excuse and something we strive to improve on, but we haven't found the answer to capturing that many pixels all at once. Certainly sad to lose you as a customer, I hope you are able to find a tool that pulls it off.