Screen Zooms when trying to capture

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  • Problem
  • Updated 5 months ago
When I initiate a capture my screen zooms out and I am unable to see or capture the entire screen or areas of the screen I would like. I'm using a PC and running Windows 10. Anyway to fix this? 
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kellymiller

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  • frustrated!

Posted 7 months ago

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dz17

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I haven't run into that, but if I hit CTRL while moving my mouse wheel, several applications zoom (Word, Excel, Chrome browser, and even the Windows 10 desktop icons, for examples).  Is it zooming just from moving the mouse alone without any keyboard keys pressed? 
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Robert R., Online Community Admin

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Hi KellyMiller!

What particular version of Snagit are you running on Windows 10?

-Robert
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kellymiller

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Looks like version 8.2.0
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Robert R., Online Community Admin

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Hi Kelly;

The issue could likely be the fact that Snagit 8 is not compatible/supported on Windows 10 (see here) or it could be related to scaling as Snagit 8 requires the desktop scaling to be at 100% (right-click on the desktop, go to Display Settings, and set Scaling to 100% then restart the computer).

-Robert
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beerydev

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Mine does the same thing. It used to work as expected until the latest Windows update. :/  I've been using Jing for several years.