Screen captures not working since upgrade

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  • Updated 8 years ago
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Since the recent upgrade, I am having serious problems with screenshot capture. When I click the Print Scr button to activate the capture (my setting) it is taking me to an inactive window, not the active one that I wish to capture. Also, I have always used Jing with my extended displays (laptop with separate monitor, side-by-side) but now I can only capture images on the extra monitor. If I can get it to work at all. Is there any way to undo the upgrade? It worked perfectly before.
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Bev Thrower

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Posted 8 years ago

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Logan S.

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Hey Bev,

Few questions for you regarding your snag it problems. Is it not working at all, with different kinds of windows? Are you using a hot key for the captures exclusively? What previous version did it last work with?

As far as your your Jing situation, check out the answer here and see if that works:

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