Screencast.com Degraded Service

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  • Updated 9 months ago
  • (Edited)
Screencast.com is currently experiencing degraded performance.

4:04pm - At this time, the changes we made earlier this afternoon as led to improve performance with the service. We are going to continue to work to stop this from happening again. As of now, please consider Screencast.com fully functional. If you do run into issues, report them to our Technical Support team: https://support.techsmith.com/hc/en-us/requests/new Thank you for your patience!

1:50pm - Still investigating. Timeouts are still occurring, but at much lower levels. We aren't ready to call this solved just yet.

12:15pm - Viewing your screencast library, folders, and media has been improved. At this point, slow upload speeds is our remaining issue. Which can lead to failed uploads for a few. Which can lead to a timeout. Working on diagnosing and fixing that issue.

11:30am - Currently, you may experience pages that won't load, mostly Folder pages. Uploading media still seems to be functioning normally. But this issue is intermittent, so it's possible that uploads might be impacted.

We are investigating and will provide an update as soon as possible.
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Chris Larson, Snagit Technical Product Manager

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Posted 9 months ago

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Photo of Chris Larson

Chris Larson, Snagit Technical Product Manager

  • 557 Posts
  • 283 Reply Likes
Official Response
At this time, the changes we made earlier this afternoon as led to improve performance with the service. We are going to continue to work to stop this from happening again. As of now, please consider Screencast.com fully functional. If you do run into issues, report them to our Technical Support team: https://support.techsmith.com/hc/en-us/requests/new Thank you for your patience!