Screencast.com Degraded Service

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  • Updated 2 years ago
  • (Edited)
Screencast.com is currently experiencing degraded performance.

4:04pm - At this time, the changes we made earlier this afternoon as led to improve performance with the service. We are going to continue to work to stop this from happening again. As of now, please consider Screencast.com fully functional. If you do run into issues, report them to our Technical Support team: https://support.techsmith.com/hc/en-us/requests/new Thank you for your patience!

1:50pm - Still investigating. Timeouts are still occurring, but at much lower levels. We aren't ready to call this solved just yet.

12:15pm - Viewing your screencast library, folders, and media has been improved. At this point, slow upload speeds is our remaining issue. Which can lead to failed uploads for a few. Which can lead to a timeout. Working on diagnosing and fixing that issue.

11:30am - Currently, you may experience pages that won't load, mostly Folder pages. Uploading media still seems to be functioning normally. But this issue is intermittent, so it's possible that uploads might be impacted.

We are investigating and will provide an update as soon as possible.
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Chris Larson, Snagit Technical Product Manager

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Posted 2 years ago

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Al Larson

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Just so you know, I have be uploading several videos today. All worked fine until the last one, which failed twice.  Desktop uploader reported it worked, but it does not show up in my folder. I'm stoppin g uploads until you can resolve this Technocrap (technology that almost works ) issue.  Good luck.
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Chris Larson, Snagit Technical Product Manager

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Thank you for the report. We'll look into uploads now.
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Chris Larson, Snagit Technical Product Manager

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Viewing your screencast library, folders, and media has been improved. At this point, slow upload speeds is our remaining issue. Which can lead to failed uploads for a few. Working on diagnosing and fixing that issue.
(Edited)
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harringr

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Jing keeps crashing at the moment I click "stop" at the end of my recording.  The program just shuts down and nothing shows as recorded.  Is it related to the troubles or is there something else going on here? I've never had this problem before.  It's always been very stable.  Thanks!
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Chris Larson, Snagit Technical Product Manager

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It shouldn't be related unless it was happening after hitting the share button in Jing. If you'd like help, please submit a ticket and we can look into the issue you're hitting. 
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Chris Larson, Snagit Technical Product Manager

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Official Response
At this time, the changes we made earlier this afternoon as led to improve performance with the service. We are going to continue to work to stop this from happening again. As of now, please consider Screencast.com fully functional. If you do run into issues, report them to our Technical Support team: https://support.techsmith.com/hc/en-us/requests/new Thank you for your patience!

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