Screencast.com it ́s impossible to use

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
I just can ́t upload any videos i do with camtasia to screencast.

I tried to upload from the camtasia wizard and i keep always getting the message to check my internet (and i have a great internet conexion in my office).

When i tried to upload from my desktop i always get the message "There was an error uploading this file. Invalid anti-forgery token Parameter name:"... i renamed the file several times..removed all special character (until the file be just renamed as "a.mp4") and even then the problem was not solved.

What can i do? I'm getting really frustrated whith the product..
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RafaelMoraes

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  • frustrated

Posted 2 years ago

  • 1
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Dustin Smith

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I use these tools every day without issue so the problem has to be at your end, and probably has to do with how tight your security is or perhaps an overzealous virus protection application... You should also download and install the screencast uploader  application from Techsmith... you really only need this for files over 100MB but give it a try anyway. Worst case, put your file on a thumbdrive and try uploading it from another computer.... also, YouTube is free and provides a good alternate upload destination if you are trying to eliminate the issues that are messing you up
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RafaelMoraes

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Tks very much Dustin!

The screecast uploader made the job!

Happy Xmas!
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Dustin Smith

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Ain't it great when something works :)... Happy Christmas to you also
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p.stanos, Employee

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RafaelMoraes,

You mention getting an error along the lines of "There was an error uploading this file. Invalid anti-forgery token Parameter name:" which I assume is when you use the web uploader. Would you be able to try uploading again using the web uploader? There were some recent changes that may be adversely affecting you here, and I'd like to understand the issue. Another thing to try is to log out of Screencast and then to log in again before trying to upload again.

Also if you could, please tell me what OS (e.g. Windows, Mac OSX) and browser you are using (e.g. Chrome, Firefox, Internet Explorer, etc.)


Thanks,

Paul S.
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billozero

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I have exactly the problem that RafaelMorales reported when using the web uploader - I get the same message. I've tried both at home and in 2 office environments and on a laptop and desktop PC. I'm sure the problem is not at my end. Will try the uploader app.
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billozero

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In this instance I'm using Camtasia 2018. I'm wondering if it's because the file names in my production contain 'illegal' characters  - like underscore? I was unable to upload them using screencast upload app for this reason. 
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billozero

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p.stanos, Employee

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If you're curious about what characters are allowed for file names you can find details on that here: https://support.techsmith.com/hc/en-us/articles/227597988-Content-Naming-Conventions

As for the error you posted, that usually indicates the upload was taking too long and the connection was closed. The Screencast servers are located in the United States, so sometimes uploads coming from elsewhere in the world can be too slow resulting in the error you saw. The web uploader on Screencast.com should not be as quick to time out the connection, so perhaps you could produce the video to your disk from Camtasia and then use the web uploader to get it to Screencast.com.

If you are still seeing "There was an error uploading this file. Invalid anti-forgery token" when trying to use the web uploader on Screencast.com then I would still recommend signing out and back in to resolve this issue.


- Paul
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Rick Stone

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For what it's worth, it would be great if there were some settings that we could tweak. I see this all the time when creating videos using Camtasia and just trying to upload them from Camtasia to ScreenCast. My connection is slow with 1MB up and 5MB down. Seems that it goes in odd "chunks". The progress indication is fairly steady, but once I start getting to about half uploaded, it appears to be trying to upload in ever increasing sized chunks. And about that halfway point forward is typically where it fails.

It's why it's simply easier to just upload to YouTube. Well, that reason and the fact that we are able to easily insert YouTube videos here in the GetSat forum and it doesn't allow videos from ScreenCast. LOL

Cheers... Rick :)
(Edited)
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The_Voice

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NO weird characters uploads are just not working