Screencast commenters should get notification of response

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  • Question
  • Updated 9 months ago
It would be really great for usability if Screencast commenters would get notification of a response to their comment.
You ask for their email address, so I think it sets up an expectation (in your customer and their users) that there will be further communication. It would be incredibly helpful if they get subscribed to all replies.
Please consider this request for improved UX.
Thanks!
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eamonntoland

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  • frustrated

Posted 2 years ago

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Pat_Sheehan

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Yes!
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Danny Wittenborn, Product Strategy Manager - Cloud Services

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Hi eamonntoland and Pat_Sheehan,

Thanks for you feedback above!

I'm curious about the use case for the request you made above. Are you sharing the video publicly in a way that anyone who clicks on the link (assuming it lives online somewhere) can view the video and leave a comment? So more of a broadcast the video use case. Or are you sharing it with a specific, small group of people, specifically for the purpose of getting their feedback on the video?

For the second use case, we do have a new product (TechSmith Video Review) that is made for this purpose and does include notifications for comments and replies left on a video. This may be a better solution for you than Screencast if that is the case and does include notifications.

We're looking at ideas for being able to provide public links similar to a Screencast link that include this new commenting functionality within this tool, but not quite there yet. It currently requires a video owner to invite the reviewers by email address and they must log in to view and leave comments, which is more in line with the 2nd use case I shared above.

If you did want to check out new service I mentioned above, TechSmith Video Review, you can find it here , https://videoreview.techsmith.com. There's a free 30-day trial to see if it meets your needs.

Thanks again for sharing your thoughts!

Danny
 
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Bernice Stockstill

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Pretty interesting idea, but why do you so cruel to commenters? If someone want to share their opinion, I don't think it is bad. Yes, there are a lot of spammers nowadays, I also meat some of them on my job website www.writemyessay.services, but I don't think that it is so bad for you or your website. If you don't like the comment, you can delete it and that's it, you are happy and spammer will go to the other site and live his link or comment there) We are in the new world of technologies and progress and new opportunities are normal for us, all we have to do - use it. Even if you don't like spammers, they can bring you some useful information sometimes, also it can be their job, so they do what they can to earn money. 
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eamonntoland

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The use case is an educational / instructional video.  We're not asking for a review, we're leaving it open for them to ask questions and receive answers.  I'm not looking to change to a new techsmith product, Just a simple feature request for an existing product.
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Rick Stone

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So kind of like the way YouTube works with its commenting, right?
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eamonntoland

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I think so :-)  Which is what people have come to expect.
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Danny Wittenborn, Product Strategy Manager - Cloud Services

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That makes sense. Great suggestion for a future improvement to Screencast. Thanks for clarifying!