RESOLVED: Screencast.com Experiencing Temporary Issues

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  • Updated 5 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This case has been resolved

UPDATE 4:48 PM: All Screencast.com and TechSmith.com services have been restored. Please let us know if you experience any further issues.

UPDATE 1:15 PM: Screencast.com and other TechSmith.com web services are not responding for some users at this time. ·         Some users are unable to access content on Screencast.com

·         All sign in requests to Screencast.com accounts are not working at this time

·         Attempts to share videos to Screencast.com from our applications will currently not work 

This appears to be related to an issue with backbone ISPs, which provide the interconnections across the country. We are working to try and find a solution as quickly as possible and apologize for this inconvenience.

PREVIOUS: Currently, some Screencast.com customers are experiencing issues logging into their accounts. Viewers may experience errors and some content may not be viewable. At this time, you may not be able to log into your account. 

We are working on resolving these issues as quickly as possible. We will update this post as more information becomes available.

We appreciate your patience as we work through these issues. 
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David Patton, Employee

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Posted 5 years ago

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Susana

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This reply was created from a merged topic originally titled
I can not sig in, I have change my pasword and then I can not..
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rjurek

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I tried to upload a image, and Jing froze on me.  I went to screencast.com and techsmith.com and neither page will load for me using chrome or firefox.  I thought it was my pc so i tried on my phone and ipad.  Neither device would load the page.  I bypassed the router and direct connected to modem with same results. I tried accessing the site via  proxy page and the site loaded just fine.  I turned off the wifi on my phone and used my phone service internet and the page loaded fine.  Any thoughts?
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Mark

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The alert on screencast's homepage (see below) currently says connecting via AT&T ISP may be having one problem, but other users, not connecting via AT&T, may be having other problems.  Hence it sounds like different connections will produce different experiences.

Homepage alert currently says...
UPDATE: Current Screencast connectivity issues seem to be isolated to the AT&T ISP network. Users on that network likely cannot access any Screencast services at this time. Users that are able to access Screencast will not be able to log into the site due to current wider internet connectivity issues that affect the TechSmith account system. 
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rjurek

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Thanks Mark.  I'm not able to access the homepage at all heh. Just as a FYI I'm using Comcast as my ISP.  So looks like its not isolated to AT&T
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Michael

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Likewise, we are not using AT&T. Charter Cable and we are unable to login. I've reported that to Techsmith via a chat.
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Dmitri

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Do we have a timeline of when this will be resolved? I can't watch or access the screencast website. 
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David Patton, Employee

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UPDATE: Current Screencast connectivity issues seem to be isolated to the AT&T ISP network. Users on that network likely cannot access any Screencast services at this time. Users that are able to access Screencast will not be able to log into the site due to current wider internet connectivity issues that affect the TechSmith account system. 
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Matt Pierce, Employee

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UPDATE 1:15 PM: Screencast.com and other TechSmith.com web services are not responding for some users at this time.

·         Some users are unable to access content on Screencast.com

·         All sign in requests to Screencast.com accounts are not working at this time

·         Attempts to share videos to Screencast.com from our applications will currently not work 

This appears to be related to an issue with backbone ISPs, which provide the interconnections across the country. We are working to try and find a solution as quickly as possible and apologize for this inconvenience.

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Michael

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FWIW, we are now able to connect (we're using Charter Internet) and not only do we have access, but the response time is 2x faster than it has ever been before (going from folder to folder, for example). I hope this new speed holds.
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David Patton, Employee

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UPDATE 4:48 PM: All Screencast.com and TechSmith.com services have been restored. Please let us know if you experience any further issues.

This conversation is no longer open for comments or replies.