Screencast.com service is Restored

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  • Updated 7 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This is a very old thread announcing screencast.com downtime and service restoration.

We are experiencing issues on Screencast.com, and we need to take it down to investigate and address the problem.

I don't have many details at this time, but we will do our best to get Screencast.com back in action as fast as possible. We'll keep you posted as more information becomes available.

Sorry everyone!

If you try to share to Screencast.com from a TechSmith product, you will get some kind of error message. It's probably due to Screencast.com being down. For example, Camtasia Studio's error is "The parameter is incorrect".

UPDATE 3/15 4:10 PM EDT
The Screencast.com site is back up and running in a limited state. Not all content is yet available, and uploads have been disabled for the time being.

Thank you for your patience as we continue to bring all content and functionality back online.
We will continue to give updates as they become available.

UPDATE 3/15 7:00 PM EDT
Screencast.com continues to run in a limited state. Not all content is yet available, and uploads have been disabled for the time being.

We have a crew at the data center working to bring up additional servers so that we can re enable uploads.

Thank you for your patience as we continue to bring all content and functionality back online.
We will continue to give updates as they become available.

UPDATE 3/15 10:18 PM EDT
At this time many people are seeing existing content being restored.
New uploads continue to be disabled at this time as new servers are being brought online.

Customers attempting to upload new content will see error messages similar to:
"Error occurred while uploading to Screencast.com"
or
"The file could not be accessed. Your upload may not be completed."

The Screencast.com team is still working to restore service to full capacity.
We appreciate your patience and apologize for the disruption of service.

UPDATE 3/16 12:55 AM EDT
Screencast.com is now accepting uploads and serving the majority content. We are in the process of rolling out a fix that will re enable the generation of thumbnails. We will update again when that is completed and verified.

Thank you for your patience as we continue to bring all content and functionality back online.

UPDATE 3/16 1:50 AM EDT
Screencast.com is now generating thumbnails for newly uploaded content and we are serving the majority of our content. We are in the process of recovering the remaining thumbnail files which are not currently being served.

Thank you for your patience while we worked to restore service. We apologize for the inconvenience that this has caused you.

UPDATE 3/16 11:10 AM EDT
Screencast.com’s hosting and uploading service was restored by 2:00 AM EDT 3/16/2012. We are still restoring some thumbnail images while we continue to investigate the root cause of failure, and monitor performance. If corrective action requires additional down time, we will schedule this work for when the impact to customers is lowest, and announce our plans via Twitter and through this GetSatisfaction topic thread. Thank you for your support and patience.

UPDATE 3/27
Everything should be working fine, except for some content thumbnail images, which are still being restored. For details and updates on thumbnails, see this post.
Photo of Mike Curtis

Mike Curtis, Employee

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  • optimistic

Posted 7 years ago

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Jill Jensen

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I have created a screencast in Jing, but it fails to upload to screencast.com. It appears that the upload fails to initiate, as 0 bytes are uploaded. I then receive the following message:

Jing isn't sure what happened, but there was an error, so you capture is in you History. Try to share it again.

The Details button provides:

The API returned en error when calling: "Screencast.MediaSet.Create" Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

I am using Vista. My browser is Chrome, but it would appear that the application is browser independent. I am accessing from home, but I did try shutting off the Windows firewall to see if that made a difference.

This reply was created from a merged topic originally titled
Jing Upload Error.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,

We have just been alerted that Screencast.com is temporarily unavailable.
We apologize for this inconvenience.

We will keep you posted about any developments as we are notified of them.

Updates will be posted to this Get Satisfaction topic.
In the meantime, we will be merging all related new topics into this one post.

Again, we apologize for the inconvenience.

Kelly
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Marc

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Is screencast down? We are unable to open/download any of the shared link captures.

This reply was created from a merged topic originally titled
Screencast down.
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romanchernia

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Hey
Uploading does not work. I tried to upload png file,
but it failed. File size is 0.
The same problem with uploading via Jing

This reply was created from a merged topic originally titled
Uploading does not work.
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kota

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i dont think so
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Daniel Freytag

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Snagit cannot access my Screencast account - using Mac 10.6.8 / Snagit 2.0

I've just moved from Jing Pro to Snagit - I have to say so far it's been a disappointing experience. Very counter intuitive experience. The UX needs to be addressed here.

This reply was created from a merged topic originally titled
Snagit cannot access Screencast account.
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Dave Korpi

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Kelly and Mike:

Re: Screencast Down...

Put date and time and update every 15 minutes or so. When you do this folks will see what AWESOME service you folks give..

Also, let them know that their videos or images that are hosted in Screencast.com/t/XXXXXXX will not be available and that you have your tenth degree black belt IT dudes on it RIGHT NOW!!...

Like this
Update 11:48 AM PST.. Still down but getting close to finding cause....
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Kelly Mullins, TechSmith Employee & Helper

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Great idea, Dave.

Thanks for that. Nothing like the present to begin!

UPDATE 2:55 EST... Still down but the entire web services elite squad is diligently working on the situation.

Thanks again!
Kelly
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Dirk Frazier, Employee

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Great point Dave. As much as I'd like to make light of the situation, I realize this service is very important to most our customers. Believe me, we're sorry this happened and we're doing everything we can to bring things back up. I'll try to keep more regular updates flowing through this channel.

-Dirk
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Dave Korpi

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Dirk:

BTW: Kelly GOT IT! Thanks Kelly! That is VERY HELPFUL!

Nothing LIGHT at all because I depend on this for telling folks how to file Provisional Patents..
http://provisionalpatentvideo.com/

What I want is the TIME and DATE and that it is a top priority.

It is the BEST thing you can do in a situation such as this..

Essentially..

COMMUNICATION is KEY...

Thanks,

Dave
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Dave Korpi

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SCREENCAST is Up and running at 1:05 PM PST! Good job guys!
Now folks can go to my Provisional Patent Video course!
http://provisionalpatentvideo.com/

Thanks,

Dave
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Dirk Frazier, Employee

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UPDATE 4:10 PM EDT
The Screencast.com site is back up and running in a limited state. Not all content is yet available, and uploads have been disabled for the time being. We continue to work hard to bring all content and functionality back online. I'm very sorry for the inconvenience this has caused. Thank you for your patience.

-Dirk
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Tim Tewalt

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Great work!!! Keep going!
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JALC

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Videos are not showing after upload. I have tried uploading two videos multiple times, but they never show up in the folder after it says it is finished.

This reply was created from a merged topic originally titled
Videos not appearing after upload.
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andrei.ivanyk

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Hi. After capture screen and send to screencast i see the message "an error occurred while sharing. your capture was not shared but is in your history"
why this message appear and how can i fix it?

This reply was created from a merged topic originally titled
Can't upload screen to screencast.
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Crocodile Marketing

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Thanks, I was sitting here for about 15 minutes thinking the problem was on my computer. Well done in the getting the message out about the problem so fast.

Thanks
David McMahon
http://www.CrocodileMarketing.com
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mikeblumenstein

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Upload error... something wrong with the API returning an error. Audio Error - Cannot record videos with Jing due to Audio problems (works fine with Camtasia, GoToMeeting, Gtalk, Skype and more... ONLY Jing has audio problems. (I also have/use Camtasia, but that is a LOT more cumbersome for quick captures. Please fix these or I will need to find another option as your software has become very unreliable lately.

This reply was created from a merged topic originally titled
Upload, Audio and Video issues..
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Larry Ray Scales

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It looks to like you-all have all the bases covered.I don't have a clue wha you are talking about but I am glad that you-all have it covered.
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Kelly Mullins, TechSmith Employee & Helper

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Thanks for the encouragement, Larry!! ;-}
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b8akaratn

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Good luck! Thank you for the notice.
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Dr.Doofenshmirtz

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hurry up fixing this thing!
i know ur trying hard, but can u plz have this up by tomorrow?

This reply was created from a merged topic originally titled
HURRY UP.
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Jon Lindner

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I really need to upload files this evening. It is 6 pm here EST, can you have the upload service up and running this evening? Please?!
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Chris

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Tomorrow? I'd like to see a return to uploadability now, he says tapping his internet-trained-now-is-not-soon-enough foot. Is this the best place to keep checking regarding upload status?
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Jay Edgar

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I'm sorry to hear you folks are having problems. I hope you get it sorted out soon, without too much hair-pulling. : )
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Debra Russell

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Come on guys - give them a break. I expect they're working as hard as they can.
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Kelly Mullins, TechSmith Employee & Helper

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Yes,
We really are.
Thanks!
Kelly
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Nico Sobi

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Hopefully Screencast get's faster afterwards, the upload speed was really horrible last days over snagit. But I'm sure you will also fix that while you are repairing Screencast, at least you are on it now.
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Eugene Inger

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Dirk, Mike & Kelly... you guys have taken the time to provide 'status updates', and some of us REALLY DO appreciate it. It's lame when guys who know what's involved in software and IT, demand the impossible on the first such incident I can ever recall. Don't they know putting excess pressure just slows you down?

When they grow up and understand you said you DO understand the urgency; that should have them all encouraging you, rather than moaning. Now if we talk about the software itself; sure; ditching JING Pro and not having PIP video (aka just like JING Pro) in the new SnagIt, is a short-coming and big mistake that I'm very much hoping is corrected. Frankly; charge anything within reason and many of us would pay more for JING Pro; as it's efficient; may not impress those wanting more bells & whistles; but JING Pro 'is the real deal'. My business depends on it (stocks in near-real time during the day); disrupted today; but understanding; and of course will to pay anything within reason; more than any of your other products, to keep JING Pro alive.

Good luck with the repairs (is it your end or Liquid Web?)...
cheers..
gene
www.ingerletter.com
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Kelly Mullins, TechSmith Employee & Helper

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Hi Gene,
Thanks for the kind words. We appreciate your patience!

I'll be sure to pass the Jing Pro comments on to the right people.

Kelly

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