Screencast.com service is Restored

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  • Updated 7 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This is a very old thread announcing screencast.com downtime and service restoration.

We are experiencing issues on Screencast.com, and we need to take it down to investigate and address the problem.

I don't have many details at this time, but we will do our best to get Screencast.com back in action as fast as possible. We'll keep you posted as more information becomes available.

Sorry everyone!

If you try to share to Screencast.com from a TechSmith product, you will get some kind of error message. It's probably due to Screencast.com being down. For example, Camtasia Studio's error is "The parameter is incorrect".

UPDATE 3/15 4:10 PM EDT
The Screencast.com site is back up and running in a limited state. Not all content is yet available, and uploads have been disabled for the time being.

Thank you for your patience as we continue to bring all content and functionality back online.
We will continue to give updates as they become available.

UPDATE 3/15 7:00 PM EDT
Screencast.com continues to run in a limited state. Not all content is yet available, and uploads have been disabled for the time being.

We have a crew at the data center working to bring up additional servers so that we can re enable uploads.

Thank you for your patience as we continue to bring all content and functionality back online.
We will continue to give updates as they become available.

UPDATE 3/15 10:18 PM EDT
At this time many people are seeing existing content being restored.
New uploads continue to be disabled at this time as new servers are being brought online.

Customers attempting to upload new content will see error messages similar to:
"Error occurred while uploading to Screencast.com"
or
"The file could not be accessed. Your upload may not be completed."

The Screencast.com team is still working to restore service to full capacity.
We appreciate your patience and apologize for the disruption of service.

UPDATE 3/16 12:55 AM EDT
Screencast.com is now accepting uploads and serving the majority content. We are in the process of rolling out a fix that will re enable the generation of thumbnails. We will update again when that is completed and verified.

Thank you for your patience as we continue to bring all content and functionality back online.

UPDATE 3/16 1:50 AM EDT
Screencast.com is now generating thumbnails for newly uploaded content and we are serving the majority of our content. We are in the process of recovering the remaining thumbnail files which are not currently being served.

Thank you for your patience while we worked to restore service. We apologize for the inconvenience that this has caused you.

UPDATE 3/16 11:10 AM EDT
Screencast.com’s hosting and uploading service was restored by 2:00 AM EDT 3/16/2012. We are still restoring some thumbnail images while we continue to investigate the root cause of failure, and monitor performance. If corrective action requires additional down time, we will schedule this work for when the impact to customers is lowest, and announce our plans via Twitter and through this GetSatisfaction topic thread. Thank you for your support and patience.

UPDATE 3/27
Everything should be working fine, except for some content thumbnail images, which are still being restored. For details and updates on thumbnails, see this post.
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Mike Curtis, Employee

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  • optimistic

Posted 7 years ago

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David M. Korpi

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Found Screencast.com down April 28, 2012 at 6:20 PM PST.. Anyone else see this?
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Phillip M Jones

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I tried. this was done about 3 minutes ago:
http://www.screencast.com/t/NkRos2QmqJkj
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swevrywhere

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Having problems uploading to screencast today. I get the error "could not connect to network. A transport method error occurred when calling: "Screencast.Upload.AppendData". Has anyone else seen this recently?
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Kathy Turner

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Yes - I'm having problems with it being SLOW.

It took 33 minutes to upload a 6 min screencast (yesterday it took an hour or more).

So on the suggestion from Unicus on the thread (upload slow) - I tried Youtube - no problem - 2 minutes or less.

Kathy

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