UPDATE: ScreenChomp and Coach's Eye users unable to upload video

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UPDATE - 6pm ET, 2/29: We believe the worst is behind us. Please let us know if you have any issues uploading to ScreenChomp or Coach's Eye.

The cloud service platform we use for ScreenChomp and Coach's Eye is suffering some downtime. Users of those apps may be unable to upload or view videos.

There were intermittent problems during Tuesday night and again starting at 1:00pm ET today (Feb 29). We're seeing systems start to come back online but there may be some issues during the next few hours. We're sorry for the interruption in service!

For more background on the problem:

Azure outage

Azure service dashboard
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Daniel Foster, Snagit strategy lead

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Posted 8 years ago

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N. Johnson

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We are unable to upload anything. The suggested fix doesn't work for us either.
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Kelly Mullins, TechSmith Employee & Helper

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I'm sorry you are having trouble.
We are currently experiencing some down time with our Screencast.com service.

For those coming to this topic, you may see statuses and updates at this topic:

Again, I apologize for the interruption of your service.
Be assured the Screencast.com team is working hard to bring the service back up to full capacity.

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I'm not able to upload anything

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