UPDATE: ScreenChomp and Coach's Eye users unable to upload video

  • 1
  • Announcement
  • Updated 7 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

UPDATE - 6pm ET, 2/29: We believe the worst is behind us. Please let us know if you have any issues uploading to ScreenChomp or Coach's Eye.

The cloud service platform we use for ScreenChomp and Coach's Eye is suffering some downtime. Users of those apps may be unable to upload or view videos.

There were intermittent problems during Tuesday night and again starting at 1:00pm ET today (Feb 29). We're seeing systems start to come back online but there may be some issues during the next few hours. We're sorry for the interruption in service!

For more background on the problem:

Azure outage

Azure service dashboard
Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

  • 970 Posts
  • 233 Reply Likes

Posted 8 years ago

  • 1
Photo of N. Johnson

N. Johnson

  • 1 Post
  • 0 Reply Likes
We are unable to upload anything. The suggested fix doesn't work for us either.
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2939 Posts
  • 697 Reply Likes
Hello,
I'm sorry you are having trouble.
We are currently experiencing some down time with our Screencast.com service.

For those coming to this topic, you may see statuses and updates at this topic:
http://feedback.techsmith.com/techsmi...

Again, I apologize for the interruption of your service.
Be assured the Screencast.com team is working hard to bring the service back up to full capacity.

Kelly
Photo of loona79

loona79

  • 3 Posts
  • 1 Reply Like
I'm not able to upload anything

This conversation is no longer open for comments or replies.