How do I include popup windows in scrolling capture?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
I cannot take a screenshot of a full web page with a pop-up windom.  Basically I need to take screenshots of pop-up windows of certain parts of web pages with the whole actuall web page displayed in the background. This version apparently cannot scroll through a web page with a pop-up window.
Photo of jared.chud

jared.chud

  • 2 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Timbre4

Timbre4, Champion

  • 680 Posts
  • 272 Reply Likes
Has scrolling webpage mode ever been able to do that? Worst case you could combine two or more captures and nobody would know the difference. (1 scroll + those with popups)
Photo of jared.chud

jared.chud

  • 2 Posts
  • 0 Reply Likes
Yes, I was able before. See the attached files. What I need to do is take screenshots of these team members with the whole web page in the background. Usually it doesnt work at all and no screenshot is taken, but if I change the scrolling speed it "works" but it breaks the team members pop-up window up into a few locations which I cannot use.
Photo of Timbre4

Timbre4, Champion

  • 680 Posts
  • 272 Reply Likes
Something has changed then. It's probably going to take some time to fix unless there is some magic setting I'm unaware of. Depending on your deadlines, it might be necessary to capture the full page and then capture the popups, drop them in and move on.
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2874 Posts
  • 633 Reply Likes
Hi Jared,

You don't say what version of Snagit you are using. Or, when you say you used to be able to do that, if you have upgraded your version Snagit and now it no longer works.

Snagit's ability to capture scrolling pages is very dependent on the browser's functionality - more than you would think.

So, if you could do this before, have you changed browsers? Or upgraded your browser to a new version?
Have you tried the custom scroll or region scroll option?

However, despite all this, I am of the mind to do what Timbre4 suggests - it seems like the quickest and most efficient way to go about your process:
1. Use Scrolling Capture to capture the base page.
2. Take separate captures of the bio images and combine them in Snagit Editor.

I think even if Snagit could scroll all this at once, I don't know how you would get all of the images to appear since most browsers close one image when you click on another.

Sorry we couldn't do anything more than offer some suggested workflows.
Good luck with your project.

Kelly
User Assistance
TechSmith

This conversation is no longer open for comments or replies.