Scrolling capture doesn't work

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  • Updated 8 months ago
I'm trying to do a scrolling capture of a Chrome (Version 64) web page. For example, I had https://support.techsmith.com/hc/en-us/articles/205881378-Snagit-Windows-Troubleshoot-Scrolling-Capt... showing I tried to capture the whole page. I'm running Snagit 13.1.3 and my selection is set to Region.
When I start the capture, unlike some of the other comments on this topic, I do see the yellow down arrow indicating that a scrolling capture is possible. I click on it, Snagit works for a bit, but at the end of it, the only stuff captured is the Chrome URL as shown in the attached capture. 

What's going on?

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Michael Simpson

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Posted 8 months ago

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Paul

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Does 13 have an option for panoramic capture?  If so, try that instead
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Michael Simpson

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Thanks Paul. That did the trick (though I had to review the video at https://www.techsmith.com/tutorial-snagit-panoramic-capture.html before I could get it to work.

One thing I don't understand is with the first image at the top of the URL. It shows a window with the snagit icons under it, one of which is the Panorama capture icon (to the left of the 887 x 481 figures). I clicked on the play button and get sound, but no video. (for example, if I hover over the play bar, at 0:16 seconds, I can see they have an image of a phone, but I don't see the phone in the actual window). BTW, It does show the video on an Android tablet.

Now I think I figured it out; you have (?) to select the All-in-One button on the Capture screen (and selection should be set to Region), rather than selecting Image, Selection, Panoramic. 

Not too intuitive to my mind.

Thanks again for the suggestion and "forcing" me to read the online tutorials.
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Paul

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The video played perfectly for me, so i can't offer much there.

You can also make a preset for panoramic capture (I call mine "scrolling" BTW)

So yes, set it to "region," then draw the region you want, press start, and scroll the screen (don;t change direction - if you need to capture vertically AND horizontally, complete one axis first)  then press stop.  Et voila.
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Michael Simpson

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Thought I'd append an answer to my problem above about not being able to see the actual video. Googled some and found a comment about turning the hardware accelerator off in chrome settings. That did the trick for me
(Edited)