Scrolling Capture Scrolls, but does not capture

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  • Problem
  • Updated 8 months ago
When using the scrolling capture feature it appears to be capturing the whole page, by scrolling down it. Unfortunately, when the image pops up in the editor, it is only the top of the page, not actually capturing the scroll.
Photo of hauck.trevor


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Posted 9 months ago

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Photo of Andrew Love

Andrew Love

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Same problem here using MacOS
Photo of Luke Griffioen

Luke Griffioen, Employee

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That's no fun! I have a couple of questions about your setup:

1. What version of Snagit do you have?2. What web browser are you using?
3. Is the problem specific to a few websites, or is it happening everywhere?

Hopefully it's a simple fix, but there are some websites that don't play nice. For those it's better to use Snagit's Panoramic Capture.
Photo of SactoBob


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Have to ask the obvious question.... Did you click the throbbing down pointing arrow then patiently wait for it to finish the scrolling AND open up in the Editor. It is not going to work correctly unless it is handled as I described.