scrolling capture Snagg-It 2020

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  • Updated 8 months ago
Great product - user since verion ... 8?
Anyway, with v. 2020, with any of the browsers I have on Windows 10 Enterprise (1903) - Brave, Edge, Chrome, FireFox, Internet Explorter - the scrolling either displays the arrows - but no scrolling capture, or no scroll errors, i.e. static capture of window.
Is anyone else seeing this, or solved it?
Thanks,
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john_k_dyer

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Posted 8 months ago

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Joe Morgan

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you could open a ticket with support and let them look into it.
However, in most cases a Windows update, browser updates or something else. Will break the functionality of scrolling captures.
Scrolling captures have been problematic for years.They work well for a while, then become broken for a period of time.I abandoned scrolling capture long ago for that reason.
When this happens, you generally have to wait for the next maintenance update for TechSmith to correct this. If that happens to be the case.
In the meantime, I suggest you switch to panoramic capture as an alternative.

Regards, Joe