Scrolling not working for Mac Snagit 4 for Firefox, or Safari on OS Sierra for Cisco Call manager 10.5

  • 1
  • Question
  • Updated 1 year ago
Hi 

Scrolling not working with Cisco Call Manager for Mac Snagit 4.1.5 (78109) for the following browsers Firefox and Safari MacBook pro on OS Sierra 10.12.6 (16G29). I have allowed Snagit and Snagit app to make changes to the system. Safari 10.1.2 does display the arrow in order to select the scrolling option on our internal Cisco call manager site and Firefox only captures the displayed screen while attempting to capture our internal Cisco Call Manager website it does not scroll to the bottom of the page. 

Thank you in advanced.
Photo of Todd Klammer

Todd Klammer

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1754 Posts
  • 286 Reply Likes
Hi Todd,

Unfortunately, scrolling capture doesn't work in all scenarios.

I'd suggest giving panoramic capture a try. Here's a support document (and short video) that goes over the feature:
https://support.techsmith.com/hc/en-us/articles/211484498-Panoramic-Scrolling-Capture

-Glenn
(Edited)